topic Re: Need help accessing family account in Arlo Pro 3

Need help accessing family account

Rose21 — Thu, 11 Nov 2021 14:51:03 GMT

Hello all,
A family member recently passed away. I need help accessing their account so I can continue the subscription. I have a limited access account in which I can’t make any changes.

Re: Need help accessing family account

JamesC — Fri, 12 Nov 2021 21:23:29 GMT

Rose21,

To make changes to the subscription, you will need access to the primary account. Do you have access to the credentials and mobile device they used to log in to the primary account?

JamesC