topic Re: Unable to view locally stored recordings with iPhone app in Arlo Pro 3

Unable to view locally stored recordings with iPhone app

Hansy — Mon, 08 Nov 2021 12:40:07 GMT

Unable to view locally stored videos through app. Rebooted and still did not help

Re: Unable to view locally stored recordings with iPhone app

jguerdat — Mon, 08 Nov 2021 13:05:57 GMT

Did you reinstall the app? Have you checked the local storage settings for base/hub to see if the available space is going down? How about safely ejecting the drive and viewing on a computer?

Re: Unable to view locally stored recordings with iPhone app

Hansy — Mon, 08 Nov 2021 23:27:18 GMT

Yes tried rebooting - no I don’t want to eject and check on my computer- it should work through the app

Re: Unable to view locally stored recordings with iPhone app

dcfox1 — Tue, 09 Nov 2021 00:18:46 GMT

@Hansy wrote:
Yes tried rebooting - no I don’t want to eject and check on my computer- it should work through the app

I think @jguerdat meant just trying to eject and viewing in the computer to check if local recording is working at all.

Re: Unable to view locally stored recordings with iPhone app

StephenB — Tue, 09 Nov 2021 13:04:23 GMT

@dcfox1 wrote:

@Hansy wrote:
Yes tried rebooting - no I don’t want to eject and check on my computer- it should work through the app

I think @jguerdat meant just trying to eject and viewing in the computer to check if local recording is working at all.

Yeah. And it also lets you see if the USB storage has failed or not. I also suggest trying this - and while you are at it, see if you can copy a file to the USB storage.

If Windows offers to "repair" the USB file system, then let it do that. That could be the problem.

Re: Unable to view locally stored recordings with iPhone app

jguerdat — Tue, 09 Nov 2021 14:41:07 GMT

@Hansy wrote:
Yes tried rebooting - no I don’t want to eject and check on my computer- it should work through the app

I didn't ask about rebooting since you already had said you had done that. I asked about reinstalling the app.

Re: Unable to view locally stored recordings with iPhone app

Hansy — Wed, 10 Nov 2021 16:25:25 GMT

Yes - I removed the usb safely and was able to view on my computer just fine. I would like to view via my app though as it saves me time

Re: Unable to view locally stored recordings with iPhone app

StephenB — Wed, 10 Nov 2021 17:13:03 GMT

@Hansy wrote:
Yes - I removed the usb safely and was able to view on my computer just fine. I would like to view via my app though as it saves me time

Some of your posts have the VMB4500, others have VMB4540...

That can only be done with the smarthubs (VMB4540 and VMB5000). Not the VMB4500.

If you have a VMB4540, have you enabled direct access to local storage in the base settings?