https://community.arlo.com/t5/Arlo-Pro-3/Arlo-Pro-3-App-Simultaneous-Access/m-p/1751967#M991 My wife &amp; I can't access our system at the same time from different phones. When one logs in, the other is kicked out. Why is that &amp; how can we remedy it?<BR />Plus, when my wife goes to view a recorded video, the screen is black. I can view the video but she can't. Any ideas why &amp; how to fix it?<BR />Thanks,<BR />Jack Fri, 10 Jan 2020 21:17:18 GMT DItR 2020-01-10T21:17:18Z https://community.arlo.com/t5/Arlo-Pro-3/Arlo-Pro-3-App-Simultaneous-Access/m-p/1751967#M991 My wife &amp; I can't access our system at the same time from different phones. When one logs in, the other is kicked out. Why is that &amp; how can we remedy it?<BR />Plus, when my wife goes to view a recorded video, the screen is black. I can view the video but she can't. Any ideas why &amp; how to fix it?<BR />Thanks,<BR />Jack Fri, 10 Jan 2020 21:17:18 GMT https://community.arlo.com/t5/Arlo-Pro-3/Arlo-Pro-3-App-Simultaneous-Access/m-p/1751967#M991 DItR 2020-01-10T21:17:18Z https://community.arlo.com/t5/Arlo-Pro-3/Arlo-Pro-3-App-Simultaneous-Access/m-p/1752003#M994 <P>Use the grant access feature for your wife, you will then be able to both be on at the same time.&nbsp;</P> <P>&nbsp;</P> <P><A href="https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account" target="_blank">https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account</A></P> Sat, 11 Jan 2020 01:50:19 GMT https://community.arlo.com/t5/Arlo-Pro-3/Arlo-Pro-3-App-Simultaneous-Access/m-p/1752003#M994 Streak2 2020-01-11T01:50:19Z