topic Why is my camera not recording in Arlo Pro 3

Why is my camera not recording

Star3224 — Wed, 03 Nov 2021 14:42:06 GMT

Looking to get help for my camera that’s not recording. It show motion but doesn’t record

StephenB — Wed, 03 Nov 2021 14:47:48 GMT

@Star3224 wrote:
Looking to get help for my camera that’s not recording. It show motion but doesn’t record

First thing is to check the subscription status. The Pro 3 requires a subscription for cloud recording.

Star3224 — Wed, 03 Nov 2021 15:03:11 GMT

How do I order subscription

StephenB — Wed, 03 Nov 2021 15:07:45 GMT

@Star3224 wrote:
How do I order subscription

Go into settings in my.arlo.com - you'll see subscription on the left pane.

If you are a new customer, you should have automatically gotten a trial subscription. If that didn't happen, make sure you are in a country where Arlo offers subscriptions. https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available