topic Re: Battery Corrosion in Arlo Pro 3

Battery Corrosion

CarrieT93 — Mon, 01 Nov 2021 16:52:10 GMT

I have a camera which stopped working. When I ejected the battery, I could see that all of the connectors were fully corroded. I can't get through to Support, getting this message: "After reviewing your account, it appears that you are not entitled to live agent support." However their website indicates that I should have access to online support for up to a year after purchase and I am not at my year's anniversary yet. Any way to get through to a live human being?

Re: Battery Corrosion

JamesC — Mon, 01 Nov 2021 17:58:34 GMT

CarrieT93,

It sounds like moisture may have entered the battery compartment and caused the issue. This could happen if the camera housing was not properly sealed.

JamesC

Re: Battery Corrosion

dcfox1 — Mon, 01 Nov 2021 18:08:55 GMT

@JamesC Is it also part of the new policy that even under Warranty they are not entitled to a Live Agent support W/O a sub as he said he is under the 1 year warranty? I have seen several post of people stating this.

Re: Battery Corrosion

JamesC — Mon, 01 Nov 2021 18:15:41 GMT

Support contact options are a bit different depending on where you are in your warranty period. For more details on this, take a look here: Arlo Support Options

JamesC

Re: Battery Corrosion

CarrieT93 — Mon, 01 Nov 2021 20:52:42 GMT

Yes, I have the "no plan" but am under the one-year warranty, but their system won't let me access the Live Chat Assistant.

Re: Battery Corrosion

JamesC — Mon, 01 Nov 2021 22:15:57 GMT

CarrieT93,

Check to make sure you have the latest version of the Arlo mobie app. If you're within your warranty period, you should have access to Chat.

JamesC