topic Re: Backup on hub Arlo pro3 the videos did show in Arlo Pro 3

Backup on hub Arlo pro3 the videos did show

Mac110 — Thu, 21 Oct 2021 14:02:46 GMT

The videos use to show up when the backup is selected now it does not but when i eject the backup and attach it to the Mac the videos are there was there a change to the software not to display the contents of the backup.

Re: Backup on hub Arlo pro3 the videos did show

JamesC — Fri, 22 Oct 2021 19:32:38 GMT

Mac110,

Consider reinstalling the Arlo mobile app. Do you still experience the same behavior?

JamesC

Re: Backup on hub Arlo pro3 the videos did show

Mac110 — Fri, 22 Oct 2021 19:38:36 GMT

Thanks for the help they now appear.

Re: Backup on hub Arlo pro3 the videos did show

Mac110 — Fri, 22 Oct 2021 22:51:14 GMT

I reinstalled the software and I thought it worked it showed up with extra bytes on the backup but still did not display the icons of videos.

Re: Backup on hub Arlo pro3 the videos did show

StephenB — Sat, 23 Oct 2021 10:40:55 GMT

@Mac110 wrote:

but still did not display the icons of videos.

If you mean the thumbnails, then those aren't available with direct access to local storage.

Re: Backup on hub Arlo pro3 the videos did show

Mac110 — Sat, 23 Oct 2021 10:46:50 GMT

They appear on local but not on backup but when the backup is ejected and attached to my Mac they appear and I can see the videos

Re: Backup on hub Arlo pro3 the videos did show

StephenB — Sat, 23 Oct 2021 10:56:47 GMT

@Mac110 wrote:

They appear on local but not on backup

Not sure what you mean by this.

You will get thumbnails for the cloud recordings, but not for the local (backup) recordings.

Re: Backup on hub Arlo pro3 the videos did show

Mac110 — Sat, 23 Oct 2021 11:28:18 GMT

When I first attached the drive in back of the hub the icons appeared when I changed from the cloud to the device. I clicked on the icon and would see the video. Now when I change from the cloud to the device there is no icons but when I eject the drive and attach it to my my Mac I see the icons and videos.

Re: Backup on hub Arlo pro3 the videos did show

StephenB — Sat, 23 Oct 2021 12:49:31 GMT

@Mac110 wrote:

When I first attached the drive in back of the hub the icons appeared when I changed from the cloud to the device. I clicked on the icon and would see the video. Now when I change from the cloud to the device there is no icons but when I eject the drive and attach it to my my Mac I see the icons and videos.

Got it - the videos aren't appearing in the app, but are being saved.

Are you connected to your home wifi when this happens?

Re: Backup on hub Arlo pro3 the videos did show

Mac110 — Sat, 23 Oct 2021 15:22:28 GMT

I am linked directly to the router

Re: Backup on hub Arlo pro3 the videos did show

StephenB — Sat, 23 Oct 2021 22:37:35 GMT

Did you try restarting the base?

Re: Backup on hub Arlo pro3 the videos did show

Mac110 — Sat, 23 Oct 2021 22:46:43 GMT

I just restarted the base I got the same results

Re: Backup on hub Arlo pro3 the videos did show

Mac110 — Fri, 29 Oct 2021 14:12:16 GMT

On the backup drive the Arlo program does not show videos but when attach to my iMac they do show up. So the problem is still there.