Cannot Logon via the Google App and the unprofessional "Oops" message

I_pay_for_this — Thu, 21 Oct 2021 23:08:32 GMT

Simply stated: the Google App is unable to connect and get the "Oops... Try Again" message.

Summary: 2FA is enabled, long time customer, PW is correct as I can logon to the web and I do have tech skills

My experience:

For a paid for service the support experience is non-existent.
Four support tickets issued and handed off to every team possible team but never finding someone who has any technical skill
Substandard/circular Tech Sup playbook being followed - if users cannot access logon to first level systems via the App why do you instruct users to use the App to Contact Tech Sup?
No direct means to access US telephonic support
Arlo Leadership: you need to invest in SW QA team - your application code is sub-standard (change your "Oops" message too - aren't you publicly traded or are you trying to be cool?); if it is not the app GUI then you need to look at the calls between the App and the Credentialing or Access Mgmt DBs; you need to empower your support reps.

Takeaway:

Caveat Emptor

Re: Cannot Logon via the Google App and the unprofessional "Oops" message

ShayneS — Fri, 22 Oct 2021 20:17:45 GMT

Are you having an issue logging in to the Android Arlo Mobile app?

Which version of the Arlo mobile app are you using on your phone?