topic Re: Local Recordings Not Available in Library in Arlo Pro 3

Local Recordings Not Available in Library

ericjohnson1313 — Sun, 10 Oct 2021 17:05:19 GMT

All of a sudden my video recordings are not available in my local storage library. This is for all cameras and doorbell. I have rebooted, reset, etc and nothing is allowing the recordings to be seen in library. When i remove the USB device and check on computer they are all on there but just cant view them in app. Any ideas?

Re: Local Recordings Not Available in Library

jguerdat — Mon, 11 Oct 2021 12:47:45 GMT

Reboot the phone and reinstall the app.

Re: Local Recordings Not Available in Library

JamesC — Mon, 11 Oct 2021 16:23:06 GMT

ericjohnson1313,

For content to be viewable from the Arlo library, you must have a subscription to Arlo Smart. Do you have an active Arlo Smart subscription?

JamesC

Re: Local Recordings Not Available in Library

dcfox1 — Mon, 11 Oct 2021 18:08:23 GMT

@JamesC wrote:
ericjohnson1313,

For content to be viewable from the Arlo library, you must have a subscription to Arlo Smart. Do you have an active Arlo Smart subscription?

JamesC

Did something change that you need a sub for Local storage viewing in the App with a Smart Hub? He was talking about Local unless he is confusing it with Cloud.

Re: Local Recordings Not Available in Library

ericjohnson1313 — Mon, 11 Oct 2021 18:30:59 GMT

Thanks for the replies everyone...yes it is local (not cloud) and wasn't showing up for some reason all of a sudden. I ended up deleting the app, removing the cameras, rebooting the phone, and re-setting up everything and it appears to be working now. I appreciate the help!