topic Payment during trial period in Arlo Pro 3

Payment during trial period

ywm — Tue, 07 Jan 2020 22:04:07 GMT

I just installed a new Arlo 3 pro, and set everything up.
I chose a plan, and have a 3 month trial.

But my creditcard has already been charged for the plan, and the next payment is next month?

Why am I charged during the trial period and how can I revert this?

Re: Payment during trial period

JamesC — Thu, 09 Jan 2020 17:49:23 GMT

ywm,

When setting up Arlo Pro 3, the 3 month trial is automatically applied. At what point did you enter your credit card information? How much was your card charged?

JamesC

Re: Payment during trial period

ywm — Thu, 09 Jan 2020 17:57:25 GMT

Hi James,

During the setup the plans were presented, and i thought i should full in my CC details for after the trial period. But it was charged immediately.

I removed the plan to prevent further charges.

I was charged euro 5,58 for the two camera's and a further euro 1,00 for which i cannot find a reason.

Regards,
Yvo

Re: Payment during trial period

JamesC — Thu, 09 Jan 2020 18:05:12 GMT

ywm,

If you remove the plan, you should receive a refund for the charges. I expect if this was all done recently, the charges are still pending. Please let me know if the charges stick and I will escalate for further investigation.

JamesC