topic Re: Arlo Pro 3, SmartHub issue, amber led flashes in Arlo Pro 3

Arlo Pro 3, SmartHub issue, amber led flashes

OstapStad — Sun, 03 Oct 2021 19:59:54 GMT

Hello! I bought my Arlo Pro 3 bundle a few months ago in US. Now I live in Ukraine and I am trying to install it in my house. I haven't used it before. When I try to connect my SmartHub it connects to the Internet, but in a minute it starts flashing amber light(error). Is it because of I am in Ukraine? I tried resetting, pressing "sync" button on cams and SmartHub and a lot of other stuff. When I install USB stick it creates a folder named "Arlo" Idk what to do....

Re: Arlo Pro 3, SmartHub issue, amber led flashes

jguerdat — Mon, 04 Oct 2021 12:36:08 GMT

How do you know it's connected to the internet? Does the router show an IP address being assigned to the hub? When trying to reset, did you hold the button for >15 seconds until the LED started flashing amber? From a computer can you ping arlo.com (from a command window type "ping arlo.com")?

Re: Arlo Pro 3, SmartHub issue, amber led flashes

OstapStad — Mon, 04 Oct 2021 13:08:31 GMT

Yes, I can ping arlo.com. LED is blue for around 2 minutes after power up(amber, then becomes blue). Yes, IP address is assigned. While resetting, LED starts blinking with amber, as you said

Re: Arlo Pro 3, SmartHub issue, amber led flashes

StephenB — Tue, 05 Oct 2021 11:34:19 GMT

Is the base showing an off-line status in my.arlo.com?

I'm wondering if the issue is the base itself, or whether it is the cameras not connecting with the base.

Re: Arlo Pro 3, SmartHub issue, amber led flashes

OstapStad — Tue, 05 Oct 2021 12:02:56 GMT

I can't check the SmartHub status, because of the issue. I can't even add hub to my account. App can't find any device.

Re: Arlo Pro 3, SmartHub issue, amber led flashes

StephenB — Tue, 05 Oct 2021 12:08:40 GMT

@OstapStad wrote:
I can't even add hub to my account. App can't find any device.

If you are trying to add it with your phone, then try adding it from a PC browser using my.arlo.com

Re: Arlo Pro 3, SmartHub issue, amber led flashes

OstapStad — Tue, 05 Oct 2021 16:50:07 GMT

I just tried to add my SmartHub from a laptop and it says "no devices found" or smth just like this.

Re: Arlo Pro 3, SmartHub issue, amber led flashes

OstapStad — Tue, 05 Oct 2021 16:53:25 GMT

There's a strange thing. Even if I disconnect Ethernet it shows the same LED behavior. Amber(~1 min), then blue(~1 min) and then amber error blinking