topic Re: Replacement update in Arlo Pro 3

Replacement update

Jayoh — Thu, 30 Sep 2021 20:57:07 GMT

Can someone update me on case # 42730127? I've received a notification that the case has been created with no way to communicate with support to get further details.

This issue of failed equipment and a replacement that neve happened has been going on for months.

Can someone provide an update? I still have a non-working camera that i paid hundreds of dollars for.

It seems Renette Reazon, the customer care advocate, only cares about sending nice sounding responses for regulatory agency inquiries...

Re: Replacement update

JamesC — Fri, 01 Oct 2021 16:27:25 GMT

Jayoh,

I've reviewed your support ticket and it appears the agent has requested contact information from you. Please revisit your support ticket and provide the required information so that the agent is able to reach out with further details.

You will find support contact options here: https://www.arlo.com/en-us/support/contact.aspx

JamesC

Re: Replacement update

Jayoh — Tue, 05 Oct 2021 18:17:12 GMT

Since there appears to be no way of updating a specific case (like a support case portal) other than this community message board and live chat, I've contacted Arlo via live chat.

I provided contact information and received an email stating Arlo was waiting for a reply/update. I was told by the live chat agent that Arlo would be contacting me. That was over a week ago. I'm not sure what information you're looking for but I've had NO ONE reach out to me regarding this matter.

I still have a non-working Pro3 camera. Arlo seems to be more interested in making 'fake updates' to give the appearance that the issue is moving along when in fact nothing has been done.