topic Re: cant add a second base station in Arlo Pro 3

cant add a second base station

Csjones — Wed, 15 Sep 2021 11:52:42 GMT

I have used an original arlo camera system for yrs - now trying to add a second pre owned base station , but the app wont recognise the pro3 base

Re: cant add a second base station

TomMac — Wed, 15 Sep 2021 12:38:19 GMT

Did the previous owner of the Base properly remove it from his/her account ?

If they did , have you tried a full reset on the base prior to adding?

Re: cant add a second base station

Csjones — Wed, 15 Sep 2021 12:40:08 GMT

thank you - yes she did , and I did a factory reset today ..

Re: cant add a second base station

jguerdat — Wed, 15 Sep 2021 13:16:51 GMT

Describe the exact procedure and observations when you did the reset. You have to hold the reset button for >10 seconds until the LED starts flashing amber. Afterwards, the hub should reboot to a solid blue LED in about 2 minutes - does it?