topic Connect additional phone problem in Arlo Pro 3

Connect additional phone problem

Clausen — Sun, 12 Sep 2021 08:49:59 GMT

Sent the invitation to my vife, and gave acces to cameras. She created account, But can`t pair cameras. In my app. She is still “pendling” ?

Re: Connect additional phone problem

StephenB — Sun, 12 Sep 2021 10:00:40 GMT

@Clausen wrote:

She created account, But can`t pair cameras.

She shouldn't be pairing cameras (adding devices). Cameras are only in one account, so she can't add them to hers.

The normal process is for her to click on the link in the arlo email she was sent when you invited her, and then log into her account.

Re: Connect additional phone problem

Clausen — Sun, 12 Sep 2021 10:54:19 GMT

Yes… thats What we done. She followed the link, created account, but can’t ad devises…

Re: Connect additional phone problem

StephenB — Sun, 12 Sep 2021 11:35:09 GMT

@Clausen wrote:
but can’t add devices…

Again, that part cannot be done (and shouldn't be needed).

Is the invitation still shown as pending in the main account? If so, then the problem is that the invitation hasn't been accepted.

When you set up friend access, did you select the cameras you wanted to share?

Re: Connect additional phone problem

Clausen — Sun, 12 Sep 2021 12:40:12 GMT

Invitation is “pending”. She/we follows the link in the invitation, and creates a account for her. We log in with the app. But there is no cameras. And I have checked alle cameras for sharing 🤔

Re: Connect additional phone problem

JamesC — Tue, 14 Sep 2021 17:56:49 GMT

Clausen,

Are you using a mobile device to do this? If so, try using the web client from a PC. Click the invitation link and then sign in to the Arlo account you're sharing the cameras with. Do you still experience the same behavior?

JamesC