topic Re: Shared cameras offline in Arlo Pro 3

Shared cameras offline

Cace — Sun, 01 Aug 2021 14:35:21 GMT

Greetings, we have Arlo Pro 3 with Base Station with monthly subscription. The master account on other user works fine, but the shared cameras to my Arlo account (total 3) on Android are always showing offline. Also when trying to select Status on the App (don't know if it's called status since using different language, anyways bottom right corner on the App), the whole App crashes.
Admin rights re-selected off and on multiple times, tried to log off and back in, tried deleting and reinstalling Arlo App but problem remains. Basically I'm only able to check recorded videos from Library but not able to stream live or do anything with the cameras.
Android Oxygen 10, latest App version.

Re: Shared cameras offline

JamesC — Mon, 02 Aug 2021 21:23:54 GMT

Cace,

Try unsharing and resharing the cameras, is the behavior the same?

JamesC

Re: Shared cameras offline

Cace — Tue, 03 Aug 2021 16:12:33 GMT

Tried unsharing and then sharing but the problem remains the same.

Re: Shared cameras offline

JamesC — Mon, 09 Aug 2021 16:02:37 GMT

Cace,

If you're still continuing to experiencing this behavior, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

JamesC