topic Re: Cannot set up Apple Homekit - Pro3 in Arlo Pro 3

Cannot set up Apple Homekit - Pro3

TurnbullR — Tue, 20 Jul 2021 09:20:24 GMT

Am trying to connect my Arlo Pro 3 Smarthub base station VMB4540 with firmware 1.16.6.1 to Apple Homekit.

I have restarted the base station numerous times, reset it and removed and re-added it to the Arlo app.

The camera and the Arlo app work fine.

The `Arlo app has permission to access Home Data.

When I try to connect to HomeKit from the Arlo app, it walks me through the steps (BaseStation_xxx->Home->Room) but gets stuck on the "Requesting HomeKit info.." page. Support ticket has bee raised, but just checking on here in case there is an obvious solution.

Please help!

Re: Cannot set up Apple Homekit - Pro3

JamesC — Wed, 21 Jul 2021 17:08:18 GMT

TurnbullR,

Do you have a ticket number I can reference and request an update on this issue?

Thanks,

JamesC

Re: Cannot set up Apple Homekit - Pro3

TurnbullR — Wed, 21 Jul 2021 18:39:03 GMT

Hi James. Sure, it’s case #42602793.

Re: Cannot set up Apple Homekit - Pro3

TurnbullR — Thu, 22 Jul 2021 00:13:55 GMT

Hi, any update on this? It's really frustrating that after 48 hours, I have an expensive product which does not function as described. thanks

Re: Cannot set up Apple Homekit - Pro3

JamesC — Thu, 22 Jul 2021 16:18:33 GMT

TurnbullR,

I do not have any new information on this issue at this time. The development team is actively investigating these reports and working on a solution. As soon as I have more information, I will provide an update.

JamesC

Re: Cannot set up Apple Homekit - Pro3

LinusB — Fri, 23 Jul 2021 08:04:44 GMT

Hi. I’m also looking for a solution for this issue.
Saying ts is not the only one with this problem.

Re: Cannot set up Apple Homekit - Pro3

cantona — Mon, 26 Jul 2021 18:10:24 GMT

I have same issue, cannot setup HomeKit. After selected a room, it shows “Requesting HoneKit info...” then no further response!!

Please help!

Re: Cannot set up Apple Homekit - Pro3

Montfleur77 — Mon, 02 Aug 2021 07:45:07 GMT

Same issue for me, have a ticket but no progress in solving this. Sad thing, bought the kit yesterday (going from old Arlos just for the HomeKit support)

Any updates on the matter from Arlo?

Re: Cannot set up Apple Homekit - Pro3

Bredewoldski — Mon, 02 Aug 2021 16:12:04 GMT

The development team has to speed up!

I have Arlo cams and a wired videodoorbell, I bought a week ago a new base station (specially for Homekit) and it cost me a lot of money/ telephone calls/ working hours/ frustration and that still doesn't work with Homekit.

Re: Cannot set up Apple Homekit - Pro3

Montfleur77 — Mon, 02 Aug 2021 14:05:24 GMT

Thinking the issues might be related to the firmware update pushed out to the VMB4540 on July 14th. Everyone else hawing issues sitting with that hub?

Re: Cannot set up Apple Homekit - Pro3

TurnbullR — Mon, 02 Aug 2021 23:21:07 GMT

Still working thought the issue with support. I’ve done a few resets, and support have sent a new token, but to to avail yet.

Re: Cannot set up Apple Homekit - Pro3

Montfleur77 — Thu, 05 Aug 2021 07:47:59 GMT

@JamesC: Do you have any status updates to share? Since the development team has been actively working on this since the 22nd of July I would guess they have made some progress and identified the root cause?

Re: Cannot set up Apple Homekit - Pro3

JamesC — Fri, 06 Aug 2021 17:50:42 GMT

The fix for this issue has started rolling out. Please update your Arlo mobile app manually from the iOS store to version 3.5.1 and if you're still experiencing the issue, reach out to me in a private message with your e-mail address and I can send your system a HomeKit token reset.

Thank you,

JamesC