topic Re: There is no choice of trusted device on Arlo app on iPhone in Arlo Pro 3

There is no choice of trusted device on Arlo app on iPhone

phanthanhtrung8 — Wed, 04 Aug 2021 00:51:46 GMT

Hello,

I set up Arlo Pro 3 by using my laptop.

I also set up 2 step authentication on my laptop with SMS and email.

Then I log in on the Arlo app on my iPhone.

It raised an error that:

1. "Oops, An error has occurred. Try again"

I also try to choose another authentication.

However, there is no choice of Trusted This Device.

2. I tried to log in by using code sent by SMS and email.

It is also the same.

Please help me with this.

Re: There is no choice of trusted device on Arlo app on iPhone

phanthanhtrung8 — Wed, 04 Aug 2021 01:23:25 GMT

I attach screenshots here.

Re: There is no choice of trusted device on Arlo app on iPhone

JessicaP — Wed, 04 Aug 2021 16:28:45 GMT

Hi phanthanhtrung8,

Try reinstalling the Arlo app and rebooting your iPhone to see if that helps. Are you also able to log in through the web client on your computer?

Re: There is no choice of trusted device on Arlo app on iPhone

phanthanhtrung8 — Thu, 05 Aug 2021 01:36:41 GMT

Hello,

I deleted the app and restarted my iPhone.

Even I tried my iPad and it still does not work.

Please check this issue.

Best,

Trung

Re: There is no choice of trusted device on Arlo app on iPhone

phanthanhtrung8 — Thu, 05 Aug 2021 09:49:27 GMT

I tried few devices.

I believed that this issue happens because of account setting or logic development of the Arlo authentication function.

Could you check it?

Re: There is no choice of trusted device on Arlo app on iPhone

hungnpham — Thu, 05 Aug 2021 11:42:24 GMT

I also set up 2 step authentication on my laptop with SMS and email.

Then I log in on the Arlo app on my iPhone.

It raised an error that:

1. "Oops, An error has occurred. Try again"

I also try to choose another authentication.

However, there is no choice of Trusted This Device.

2. I tried to log in by using code sent by SMS and email.

It is also the same.

I have the same error.

Please help me with this.

Re: There is no choice of trusted device on Arlo app on iPhone

phanthanhtrung8 — Thu, 05 Aug 2021 14:50:38 GMT

Hi JessicaP, For more information, I and hungnpham used the Arlo Mobile App in Vietnam. I wonder if using app in Vietnam will cause any issue. Could you check this with app development team? Thank you for your help in advance.

Re: There is no choice of trusted device on Arlo app on iPhone

hungnpham — Thu, 05 Aug 2021 15:59:06 GMT

i fixed it. please contact Fb volkapham

Re: There is no choice of trusted device on Arlo app on iPhone

phanthanhtrung8 — Thu, 05 Aug 2021 23:32:09 GMT

Hello JessicaP,

Do you have any solution?
I reset my ipad and iphone.
Even I chose factory setting.

I believe that this happens because of app and my account.
It is not the reason about my mobile phone or ipad

Re: There is no choice of trusted device on Arlo app on iPhone

JessicaP — Fri, 06 Aug 2021 14:05:56 GMT

I'd suggest for you to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: There is no choice of trusted device on Arlo app on iPhone

MarcinM — Sun, 07 Nov 2021 13:54:37 GMT

How did you guys fix it? I have the same problem in Vietnam.

Re: There is no choice of trusted device on Arlo app on iPhone

StephenB — Sun, 07 Nov 2021 14:31:25 GMT

@MarcinM wrote:

How did you guys fix it? I have the same problem in Vietnam.

It should be in Account->Profile->Login Settings->Two-Step Verification

Click on "add another method" and you should see an option to "trust this device".

Re: There is no choice of trusted device on Arlo app on iPhone

MarcinM — Sun, 07 Nov 2021 15:33:38 GMT

I don't think your answer is relevant to the problem (see previous posts).

Re: There is no choice of trusted device on Arlo app on iPhone

eminguyen — Thu, 03 Feb 2022 15:20:21 GMT

Having the same issue here, and in VN as well. Is this due to location issue. It is so annoyed. Please advise or fix. It always shows error message if I enter code for verification but works ok in pc

Re: There is no choice of trusted device on Arlo app on iPhone

MarcinM — Fri, 04 Feb 2022 11:50:48 GMT

Temporary fix is to install a VPN on your phone