topic Need help adding a user in Arlo Pro 3

Need help adding a user

TheAllens6187 — Fri, 30 Jul 2021 20:42:20 GMT

Having issues getting a second user access. The app makes you start like you are setting up brand new. The issue is it won’t scan at code and or find the devices.
They are on the same network it should be easy please help

Re: Need help adding a user

StephenB — Fri, 30 Jul 2021 21:57:37 GMT

@TheAllens6187 wrote:
Having issues getting a second user access. The app makes you start like you are setting up brand new. The issue is it won’t scan at code and or find the devices.

Are you following this procedure? https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

You don't add the devices to the second account.

Re: Need help adding a user

TheAllens6187 — Sat, 31 Jul 2021 11:21:02 GMT

When I sent the invite the authorize user created account and the devices aren’t on their. So it says to add a device

Re: Need help adding a user

StephenB — Sat, 31 Jul 2021 11:37:18 GMT

@TheAllens6187 wrote:
When I sent the invite the authorize user created account and the devices aren’t on their. So it says to add a device

You should be able to skip that step.

The cameras are only set up in your account. They show up automatically when the new user accepts the invitation.

Re: Need help adding a user

TheAllens6187 — Sat, 31 Jul 2021 12:27:15 GMT

I got it to work.. you have to click on the invited link in the same browser