topic Re: Cloud/Local Storage Disappeared from Library in Arlo Pro 3

No local recordings

jsaus63304 — Fri, 23 Jul 2021 16:11:48 GMT

For the last two days, I can not access my recordings on the base from any cameras and doorbell. I am still getting notifications and a snapshot, but no new or past recordings are available. Is this a ploy to make us subscribe? I have had the cameras a long time and have done all the trouble shooting tips to no avail.

Re: No local recordings

jsaus63304 — Fri, 23 Jul 2021 16:20:53 GMT

I might add that a new update occurred on 7/20/21 and that probably screwed up my recordings. ARLO, FIX THIS!!!

Re: No local recordings

JamesC — Fri, 23 Jul 2021 16:36:53 GMT

jsaus63304,

This issue has been escalated and is currently being investigated by the development team. I will provide an update once we have more informtion.

JamesC

Re: No local recordings

ptpender — Fri, 23 Jul 2021 17:24:24 GMT

Watching this for updates as I am experiencing the same issue.

Access to local storage has dissapeared

Herty — Fri, 23 Jul 2021 20:12:01 GMT

Since the newly updated arlo app om my Smartphone on june 20th 2021, the option to access the recordings on the smarthub has dissapeared. When will this be restored?

Re: No local recordings

jsaus63304 — Sat, 24 Jul 2021 19:04:54 GMT

Four days and not resolved. Why doesn't Arlo just roll back to previous version and send as an update while they solve thus?

Re: Access to local storage has dissapeared

jsaus63304 — Sat, 24 Jul 2021 19:09:13 GMT

Same issue with all my cameras as well as doorbell. Obviously the last update and they have been made aware. They need to test the updates before they release them.

Re: No local recordings

Seckley — Sat, 24 Jul 2021 19:35:47 GMT

Same issue as previously reported. No recordings available.

Re: No local recordings

crclark47 — Sat, 24 Jul 2021 21:37:50 GMT

Same problem, submitted separate issue ticket with no reply to date. Eagerly awaiting response as I have several triggered videos I'd like to review.

Re: No local recordings

Scupper — Sun, 25 Jul 2021 00:14:03 GMT

Same problem, eagerly waiting for a solution so that I can see my recordings on my phone.

Re: No local recordings

Mottom — Sun, 25 Jul 2021 01:27:16 GMT

I'm experiencing the same issue,I'm unable to view library recordings with my phone or pc. Also noticed in the armed rule summery the record video is grayed out.

Re: No local recordings

Huakuoshan — Sun, 25 Jul 2021 07:40:26 GMT

Same issue.

Version

3.5.0_7

Released

7/17/2021

Re: No local recordings

Scupper — Sun, 25 Jul 2021 08:16:23 GMT

My problem is with v 3.5.1_28380, released 7/20/2021.

I tried deleting that version and installing an older one but before I could get that working the app had auto-updated to the new version (above) and there seemed to be no way of stopping auto-update. Before I found that the problem was the software, I spent hours trying to troubleshoot, pressing factory reset on the hub and having to take down all my cameras and re-synch them. Now that the cameras are reconnected I get notifications of motions but they are basically just ornamental until this issue is fixed.

Re: No local recordings

StephenB — Sun, 25 Jul 2021 10:46:43 GMT

@Mottom wrote:

I'm experiencing the same issue,I'm unable to view library recordings with my phone or pc. Also noticed in the armed rule summery the record video is grayed out.

You must have a different problem then - your trial subscription has lapsed.

Local storage is only directly viewable available on Android or iOS - not on your PC.

(2) Arlo3 4540 hubs stopped recording locally when I added Pro4 Hub 4540

11camz — Sun, 25 Jul 2021 14:44:03 GMT

First Pro3 package purchased Nov. 2020. Hub 4540 | Quantity (3) Pro3 cams

Second Pro3 package purchased Feb. 2021. Hub 4540 | Quantity (3) Pro3 cams

First Pro4 package purchased July 2021. Hub 4540 | Quantity (3) Pro4 cams

In the case of the (2) Pro3 hubs, have been using local storage via USB. Accessing saved files via the app. No issues until....

When I installed the Pro4 package and connected the hub and cams from the app, both Pro3 hubs stopped recording locally. I still receive notifications stating that motion is detected via cams on these hubs, but no longer have access to the videos via the app.

I have removed all hubs from the app and started fresh. No luck.

I have rebooted all hubs, checked for software and firmware updates. No luck.

I have double checked that my local recording options are set properly. No luck.

I have safely ejected the USB and reinstalled. No luck.

My guess is that Arlo pushed a firmware update to my Pro3 hubs when I installed my Pro4 hub, which changed the capabilities of my Pro3 hubs so I am no longer able to view recordings from the app. Any ideas?

Re: (2) Arlo3 4540 hubs stopped recording locally when I added Pro4 Hub 4540

jguerdat — Sun, 25 Jul 2021 14:48:40 GMT

I'll bet you're using the Android app which currently has the issue of not being able to view local recordings. You can either safely eject the drives to view on a computer or revert back to the previous version of the app (you'd need to find the apk file on the internet and install it after downloading it). Hopefully a new version comes out quickly.

Re: (2) Arlo3 4540 hubs stopped recording locally when I added Pro4 Hub 4540

11camz — Sun, 25 Jul 2021 15:22:05 GMT

Accurate statement. Using Android.

Tested assumption by downloading app on Apple device. Works fine on Apple.

Confirmed not an Arlo issue. Thank you for the reply.

Re: (2) Arlo3 4540 hubs stopped recording locally when I added Pro4 Hub 4540

Bmac84 — Sun, 25 Jul 2021 22:17:03 GMT

My Arlo stopped recording locally after the free 3 month trial subscription. Using IPhone, does the same on my Windows 10 comp. they want you to buy a subscription.

Re: (2) Arlo3 4540 hubs stopped recording locally when I added Pro4 Hub 4540

dcfox1 — Sun, 25 Jul 2021 22:34:37 GMT

@Bmac84 wrote:
My Arlo stopped recording locally after the free 3 month trial subscription. Using IPhone, does the same on my Windows 10 comp. they want you to buy a subscription.

You will still be able to record local to the Hub without a subscription. You would loose cloud recordings though. You never could access local recordings in a browser. You were seeing the cloud recordings in a browser when you had a trial sub. In your IOS App have you selected "smart hub" instead of "cloud" at the top center of you library.

What is Direct Storage Access and how do I use it? (arlo.com)

Arlo pro 3 needs fixing

ARLO1776 — Mon, 26 Jul 2021 03:53:15 GMT

It stops working often and prohibits access to the local direct storage library. They send you an offer for the cloud and the direct storage access stops working when you view it ! My suggestion is to contact me and others and fix the problem ! I think that the company is remotely messing with its customers to pressure them into buying a plan, Very Upset with serious buyers remorse !