topic about my subscription in Arlo Pro 3

about my subscription

Ramasalon — Fri, 03 Jan 2020 00:18:20 GMT

I bought a subscription and then change location ,so had o remove all the devices and then add them .

but I created a new account with another email so there is no subscription on it. the subscription is still running on the old account but there are no devices on it.

Could you transfer my subscripotion to y new account please.

Thank you.

Re: about my subscription

michaelkenward — Fri, 03 Jan 2020 15:15:40 GMT

@Ramasalon wrote:

I bought a subscription and then change location ,so had o remove all the devices and then add them .

Does changing location require cancelling a subscription?

If the Arlo system moves, won't the subscription follow the hub and cameras?

If you can access the old account, can you try adding the Arlo hardware back again?

Or maybe I don't understand what you did.

Re: about my subscription

JamesC — Fri, 03 Jan 2020 16:16:09 GMT

Ramasalon,

As michaelkenward mentions, changing locations does not require a new account to be created. Subscriptions cannot be transferred from one account to another. If you removed your devices from the original account, you can add them back to that account to keep your existing subscription, or start a new subscription on the new account.

JamesC