topic Arlo iOS 3.2.1/3.2.2 - Geofencing enabled devices in Arlo Pro 3

Arlo iOS 3.2.1/3.2.2 - Geofencing enabled devices

coffee_time — Fri, 25 Jun 2021 23:04:05 GMT

iOS 3.2.1 and 3.2.2 - both of which promise to allow the ability to remove devices from geofencing. Neither are offering the option. I go to the enabled devices page and all I can do is uncheck. There is no swipe, there is no trash can, no nothing. What is going on? Am I on the wrong screen or something?

Re: Arlo iOS 3.2.1/3.2.2 - Geofencing enabled devices

JamesC — Tue, 29 Jun 2021 20:18:48 GMT

coffee_time,

Are these devices associated with shared accounts through the grant access feature?

JamesC

Re: Arlo iOS 3.2.1/3.2.2 - Geofencing enabled devices

coffee_time — Tue, 29 Jun 2021 20:27:37 GMT

Hey James - the one I'm trying to remove was indeed added through the grant access feature, but the device no longer exists. My wife is listed in there twice and one of the devices is years dead.

Re: Arlo iOS 3.2.1/3.2.2 - Geofencing enabled devices

JamesC — Tue, 29 Jun 2021 21:11:00 GMT

coffee_time,

Only devices associated with the primary account can be removed using this feature. If the devices are associated with the grant access account, you will need to remove that account and then share again to remove these devices.

JamesC

Re: Arlo iOS 3.2.1/3.2.2 - Geofencing enabled devices

coffee_time — Wed, 30 Jun 2021 15:06:08 GMT

Ok so I removed my wife as a granted access user and only my phone was showing up. I re-invited her using the shared access feature, and TWO phones of exactly the same name show up. How do I remove the old one?