topic Re: Cannot Connect Arlo Pro 3 to HomeKit in Arlo Pro 3

Cannot Connect Arlo Pro 3 to HomeKit

Jhonnie5 — Tue, 22 Sep 2020 10:01:47 GMT

I am trying to connect my Arlo Pro 3 Smarthub base station VMB4540r2 with firmware 1.16.32_654_6cd3d19 to Apple Homekit. I have restarted the base station numerous times, removed and readied the equipment and after hitting the Set up button, it is just stuck on "Discovering your device. please wait. Please help!

Re: Cannot Connect Arlo Pro 3 to HomeKit

JamesC — Tue, 22 Sep 2020 16:31:45 GMT

Jhonnie5,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Cannot Connect Arlo Pro 3 to HomeKit

Jhonnie5 — Tue, 22 Sep 2020 18:22:01 GMT

I’m not sure if the token was received. I followed your instructions and still unable to connect. Attached is a screenshot of what is happening.

Re: Cannot Connect Arlo Pro 3 to HomeKit

JamesC — Tue, 22 Sep 2020 23:22:46 GMT

If you're still experiencing an issue, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

JamesC

Re: Cannot Connect Arlo Pro 3 to HomeKit

eruveo — Fri, 25 Sep 2020 16:03:54 GMT

Hi,

The support team can't help me with the HomeKit issue. Talked to 10 people in 2 days. HomeKit button is not in the app. I tried to turn off, is the same network, removed and added devices. Still nothing.

Re: Cannot Connect Arlo Pro 3 to HomeKit

IHJ — Sat, 26 Sep 2020 04:12:31 GMT

I am unable to connect to Apple Homekit. The app just sits on discovering device.

Re: Cannot Connect Arlo Pro 3 to HomeKit

JamesC — Mon, 28 Sep 2020 17:51:08 GMT

IHJ,

JamesC

Re: Cannot Connect Arlo Pro 3 to HomeKit

brainyron — Fri, 12 Feb 2021 04:50:04 GMT

I'm having this same issue -- I go to pair homekit, and it just sits on the "discovering devices" screen indefinitely. I have a support request open already -- they suggested I reset the entire system, which unfortunately was met with the same result.

Re: Cannot Connect Arlo Pro 3 to HomeKit

brainyron — Fri, 12 Feb 2021 07:12:45 GMT

Figured this one out... In my case, the HomeKit hub could not detect the SmartHub on its broadcast domain. I corrected that and it is working now.

Re: Cannot Connect Arlo Pro 3 to HomeKit

tsuikin — Sat, 03 Apr 2021 12:49:50 GMT

I'm having this same issue.

My Arlo Pro 3 Smarthub base station VMB4540 with firmware 1.16..5.6_864_3913242 cannot connect to Apple Homekit. Please help!

Re: Cannot Connect Arlo Pro 3 to HomeKit

JamesC — Mon, 05 Apr 2021 18:13:52 GMT

tsuikin,

JamesC

Re: Cannot Connect Arlo Pro 3 to HomeKit

writetoeric — Mon, 21 Jun 2021 07:17:58 GMT

I am having the same issue. Removed smart hub and readd and reboot. But still cannot find homekit. Any solution?

Re: Cannot Connect Arlo Pro 3 to HomeKit

JamesC — Mon, 21 Jun 2021 16:18:01 GMT

writetoeric,

JamesC

Re: Cannot Connect Arlo Pro 3 to HomeKit

Rdalinsky — Wed, 07 Jul 2021 11:12:59 GMT

N/A fixed