topic Re: Arlo pro 3 I did not receive the motion detections in the apps library in Arlo Pro 3

Arlo pro 3 I did not receive the motion detections in the apps library

Mosleh — Sat, 22 May 2021 18:38:59 GMT

Dear all

I bought arlo Pro 3 system station and 2 cams, I installed them correctly and they are working fine, I got notified the motion detection events, but they did not appear in the library of the apps.

what is the problem?

thanks

regards

mosleh

Re: Arlo pro 3 I did not receive the motion detections in the apps library

StephenB — Sat, 22 May 2021 19:26:07 GMT

@Mosleh wrote:
I bought arlo Pro 3 system station and 2 cams, I installed them correctly and they are working fine, I got notified the motion detection events, but they did not appear in the library of the apps.

what is the problem?

Are you in a country where Arlo offers subscriptions? https://kb.arlo.com/000062249/Where-is-Arlo-Smart-available

Re: Arlo pro 3 I did not receive the motion detections in the apps library

Mosleh — Sun, 23 May 2021 07:51:21 GMT

No Sir 😞

Re: Arlo pro 3 I did not receive the motion detections in the apps library

StephenB — Sun, 23 May 2021 10:27:31 GMT

@Mosleh wrote:

No Sir 😞

Unfortunately they don't enable trial subscriptions in those countries either.

Obviously one option is to return the system.

Some folks in your situation have used a VPN to connect to a country where subscriptions are offered. This would need to be done in your router.

You could also set up direct access to local storage - it's not as functional as cloud storage, but it is a way to see recordings from the app. https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

Re: Arlo pro 3 I did not receive the motion detections in the apps library

Lamita — Mon, 28 Jun 2021 04:36:10 GMT

Hi Mosleh,
I am from jordan too and I am about to buy Arlo pro 2 to use it here in Amman, Jordan.
But i am not sure if the Arlo system is compatible in jordan with Orange fiber?
And where from did you buy your Arlo cameras ? Was it from America or from the gulf countries?
I hope to hear from you the soonest possible...shokran