topic Re: Updating payment information in Arlo Pro 3

Updating payment information

Henka — Sat, 08 May 2021 12:58:37 GMT

I have recieved to e-mails from Arlo requiing to update the payment information for my subscribtion,. The data in the account is correct, I have re-entered the information but Arlo has now stopped the recording. What to do?

Re: Updating payment information

JamesC — Wed, 12 May 2021 17:12:09 GMT

Henka,

Does the app still show that you have an active subscription? If the subscription was canceled, you may need to repurchase.

JamesC

Re: Updating payment information

Henka — Sun, 16 May 2021 08:03:05 GMT

I have a subscription. The issue was that I was asked to update my payment information. The payment information (card number) was still valid, so I e-entered the information. Arlo then stopped recording. I entered my wife´s card info. Problem solved, but I have to change back to my card at some point.

Re: Updating payment information

Freddanm — Sun, 16 May 2021 20:51:24 GMT

I have had the exact same problem, every month I get an email from Arlo suggesting there is something wrong with my payment details, but it it not. Every time I just re-enter the same details as usual and I get my receipt, all good. Very annoying to have to do the same procedure every month. Anyhow I ignored the last email, and my subscription was cancelled, now nothing works even though I re-activated the subscription. No cloud recording and no specific notifications, one camera even stopped stopped notifications at all. Don’t know what to do?

Re: Updating payment information

JamesC — Mon, 17 May 2021 16:39:02 GMT

Freddanm,

Check Subscription > Manage Cameras within your Arlo account to make sure your cameras are assigned to the plan.

JamesC

Re: Updating payment information

Freddanm — Mon, 17 May 2021 16:50:58 GMT

Hello JamesC! All three cameras are participating. All looks good but doesn’t work 😞

Re: Updating payment information

JamesC — Mon, 17 May 2021 17:53:33 GMT

Freddanm,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC