topic Arlo Pro 3 not making video recordings despite active subscription in Arlo Pro 3

Arlo Pro 3 not making video recordings despite active subscription

ASIVA — Mon, 03 May 2021 17:58:29 GMT

My Arlo Pro 3 has not made a video recording since April 27. It was working fine until then I noticed it all the sudden stopped. I can still stream live video on it. My subscription is still active and a different Arlo Pro 3 camera I have is recording just fine. Any thoughts how to fix this?

Re: Arlo Pro 3 not making video recordings despite active subscription

StephenB — Mon, 03 May 2021 17:59:40 GMT

Have you tried making a manual recording?

Re: Arlo Pro 3 not making video recordings despite active subscription

ASIVA — Mon, 03 May 2021 18:04:10 GMT

I just tried a manual recording after seeing your post. Manual recording worked fine.

Re: Arlo Pro 3 not making video recordings despite active subscription

StephenB — Mon, 03 May 2021 18:09:42 GMT

@ASIVA wrote:

I just tried a manual recording after seeing your post. Manual recording worked fine.

Great.

The next thing to try is the motion detection test. Note this is just a test, it doesn't change how your camera is set up. But it does check the PIR sensor in the camera, and would give you some good info on what the motion detection threshold should be for your camera.

https://kb.arlo.com/1114344/How-do-I-use-the-motion-detection-test-for-my-Arlo-device

Re: Arlo Pro 3 not making video recordings despite active subscription

ASIVA — Tue, 04 May 2021 11:19:57 GMT

Sorry for the delay in response. I ran a motion detection test but did not change any of the settings. The unit seemed to pass the test. Immediately after the test, I noticed the automatic recordings started working again. So everything seems to be fixed now. Thank you.