topic How can I activate two-factor authentication without a mobile phone in Arlo Pro 3

How can I activate two-factor authentication without a mobile phone

Bette99 — Sun, 11 Apr 2021 11:24:24 GMT

I have just received notification about the "solution" to the topics about two-factor authentication. The "solution" is that 2FA will be mandatory starting April 18, 2021.

I have still not received a solution to the case I have opened about how to activate 2FA when you do not have a mobile phone/phone number. Case # 41908659.

Please explain how I will be able to use my Arlo cameras after April 18, when the only way to activate 2FA is to provide a mobile number (and yes, I have tried to just provide a non-mobile number, but that is rejected).

And please do not just say "but you can use email as a backup method". That is obviously only available once 2FA has been activated - which I cannot do without a mobile phone number...

Re: How can I activate two-factor authentication without a mobile phone

JessicaP — Wed, 14 Apr 2021 14:20:51 GMT

Hi Bette99,

I've escalated your case to the support team and they should reach out to you after they finish reviewing your case.

Re: How can I activate two-factor authentication without a mobile phone

Bette99 — Mon, 19 Apr 2021 05:43:58 GMT

I did finally receive a response from the support team, thank you for the escalation. And after a little back and forth it turns out that Arlo did in fact enable choosing email as the primary 2FA method on activation (no need for a mobile phone). So my issue has been solved.