topic Pro 3 not recording to library in Arlo Pro 3

Pro 3 not recording to library

kr67mustang — Mon, 12 Apr 2021 19:30:46 GMT

Here we go with ANOTHER NEW ISSUE-

Can someone please tell me why my Arlo Pro 3 camera all of a sudden not recording movement? I can turn on and watch live recordings but does is detecting anything all of a sudden to library- I am not expecting much of a response or resolution to this or many other Arlo Issues. My wife keeps telling to to just give up and buy a Ring Security Camera already--- 😞

Re: Pro 3 not recording to library

jguerdat — Tue, 13 Apr 2021 14:19:29 GMT

Does the camera have a subscription? After the 3 month trial sub you must purchase one for any camera newer than the Pro 2.

Re: Pro 3 not recording to library

kr67mustang — Tue, 13 Apr 2021 15:29:29 GMT

They keep taking money each month I hope I have subscription- But it would not surprise me is it shows I have subscription and they are charging me for the subscription but I am not actually getting the subscription 😳

Re: Pro 3 not recording to library

StephenB — Wed, 14 Apr 2021 11:42:19 GMT

@kr67mustang wrote:
it shows I have subscription and they are charging me for the subscription

Have you checked "manage cameras" in the subscription settings, and confirmed that all your cameras are participating in the plan?