topic Re: Videos not always saved in Arlo Pro 3

Videos not always saved

LuckyCharm — Sat, 10 Apr 2021 18:52:38 GMT

I have a mix of Arlo Pro (not sure which version) and Ultra cameras. Often, I'll receive push notifications of activity on my cameras, but the videos are not saved in my library. Does anybody else experience this?

Re: Videos not always saved

dcfox1 — Sat, 10 Apr 2021 19:31:46 GMT

@LuckyCharm wrote:
I have a mix of Arlo Pro (not sure which version) and Ultra cameras. Often, I'll receive push notifications of activity on my cameras, but the videos are not saved in my library. Does anybody else experience this?

Is this all recordings or just some and is occurring on the Ultra cam only?

Re: Videos not always saved

LuckyCharm — Sat, 10 Apr 2021 21:00:10 GMT

It's on both models of camera, and it's not all the videos. Some are captured, but some aren't.

Re: Videos not always saved

dcfox1 — Sat, 10 Apr 2021 21:36:14 GMT

Double check that you don't have any filters on in the library even if by accident.

Re: Videos not always saved

LuckyCharm — Sun, 11 Apr 2021 05:00:07 GMT

Where would I find filters? Also, this occurs whether the activity is motion, person, or animal.

Re: Videos not always saved

StephenB — Sun, 11 Apr 2021 12:30:46 GMT

Any filters should be shown on the library page. For instance, in the web browser you'd see something like this at the top:

Re: Videos not always saved

LuckyCharm — Sun, 11 Apr 2021 18:38:07 GMT

Thank you! I have no filters set.

Re: Videos not always saved

Shaun1234 — Mon, 12 Apr 2021 06:28:51 GMT

I have always had the same issue, im afraid its because the clous service is useless!
I now also use a memory stick of 128gb in the base as backup , this never misses a recording even when the cloud does

Re: Videos not always saved

StephenB — Mon, 12 Apr 2021 11:06:01 GMT

Do you have activity zones enabled?

If you do, you might try disabling them, and then see if all the recordings are stored. It's possible that the cloud is detecting that the recording is out-of-zone after the notification has already been sent. (Not saying that is what is happening, just that it is a possibility you can check).