topic Re: Problem with Pro3 Spotlight not recording to local storage in Arlo base station, just after 3 mo in Arlo Pro 3

Problem with Pro3 Spotlight not recording to local storage in Arlo base station, just after 3 month

Kenda — Sun, 04 Apr 2021 10:34:58 GMT

Camera will not record to local storage in base station after 3 months free trial period has lapsed.

Re: Problem with Pro3 Spotlight not recording to local storage in Arlo base station, just after 3 mo

StephenB — Sun, 04 Apr 2021 10:50:24 GMT

@Kenda wrote:
Camera will not record to local storage in base station after 3 months free trial period has lapsed.

That is odd. Did you try testing this with a manual recording?

Re: Problem with Pro3 Spotlight not recording to local storage in Arlo base station, just after 3 mo

Kenda — Sun, 04 Apr 2021 11:03:01 GMT

I do not have the video or still photo record icons on the screen when turned on live, so I cannot record manually.

Re: Problem with Pro3 Spotlight not recording to local storage in Arlo base station, just after 3 mo

Kenda — Sun, 04 Apr 2021 11:12:31 GMT

This is the Support case #42395865 I have received , but no one has replied with a solution.

this has now happened to 2 cameras after free trial period has lapsed .

Re: Problem with Pro3 Spotlight not recording to local storage in Arlo base station, just after 3 mo

JamesC — Mon, 05 Apr 2021 18:09:41 GMT

Kenda,

What kind of base station/SmartHub do you have the cameras connected to? By default, local storage is not enabled. Did you set this up with these instructions: What is Direct Storage Access and how do I use it?

JamesC