topic Re: Missing items in box in Arlo Pro 3

Missing items in box

joeyknight — Sat, 27 Mar 2021 03:53:51 GMT

Hi, I have recently purchased the Arlo 3 system with 2 cameras from JB Hi-Fi and it’s missing a mount and magnetic mount plus screws for one camera. Quite upset about it as they don’t have any to swap over for me. How do I get another mount and screws? Pretty annoying really as they are useless without the mounts.

Re: Missing items in box

dcfox1 — Sat, 27 Mar 2021 18:11:55 GMT

@joeyknight wrote:
Hi, I have recently purchased the Arlo 3 system with 2 cameras from JB Hi-Fi and it’s missing a mount and magnetic mount plus screws for one camera. Quite upset about it as they don’t have any to swap over for me. How do I get another mount and screws? Pretty annoying really as they are useless without the mounts.

Do you have two mounts regardless of type? My 3 cam kit came with two of one type and one of the other. They do not give one of each type per cam. Not sure why they do that but they do.

They do sell mounts in the accessories page.

Re: Missing items in box

joeyknight — Sun, 28 Mar 2021 01:03:19 GMT

Thanks for replying. The box had one magnetic mount and a piece that it screws into. Pretty slack that I spent so much on this system and have to spend extra to get another mount.

Re: Missing items in box

StephenB — Sun, 28 Mar 2021 10:07:35 GMT

@joeyknight wrote:
The box had one magnetic mount and a piece that it screws into.

I've had kit that has one magnetic mount, and one traditional mount. But always one mount of some kind for each camera.

FWIW, the mounting screw holes on the Pro3 are standard, so pretty much any traditional camera mount will work.

Re: Missing items in box

K80Shooter — Sun, 28 Mar 2021 13:59:49 GMT

This is why I "never" purchase anything that has been previously opened. Store's today will take items back and then resell them without even checking to see if anything is missing. Is there any way to return them to the store for a refund or replacement?