topic Re: Unreliable VMB4540 Pro3 Smart Hub due to interference from nearby 2.4 gHz WiFi Wireless Access P in Arlo Pro 3

Unreliable VMB4540 Pro3 Smart Hub due to interference from nearby 2.4 gHz WiFi Wireless Access Point

conr2286 — Thu, 25 Mar 2021 00:36:22 GMT

My neighbor's VMB4540 Arlo Pro 3 SmartHub cannot maintain reliable communication with its cameras. The signal strength, when it's working, reported by the cameras is good...excellent. The time to failure is minutes...hours. The failure is an off-line message observed in the mobile app and no updates for hours. The workaround is to power-off a nearby Wireless Access Point after which the SmartHub operates for days without issue. My WiFi sniffer found the SmartHub and the Wireless Access Point (WAP) operating on the same 2.4 gHz channel (6). Other community posts suggest changing the WAP's channel does not resolve the problem because the SmartHub follows the WAP's channel change(!). Can Arlo recommend a 2.4 gHz Wireless Access Point that avoids the pitfall of the one-channel-fits-all design? The only workaround I've devised is to convince my neighbors to move their WAP to 5 gHz; anyone have a better idea?

Re: Unreliable VMB4540 Pro3 Smart Hub due to interference from nearby 2.4 gHz WiFi Wireless Access P

jguerdat — Thu, 25 Mar 2021 13:18:04 GMT

Since you found the issue, the easier thing to do would be to move the hub or extender to increase the distance between them.

As for how to change channels, the technical reason for use of the same channel is to avoid more interference due to different channels being close to each other. It may sound silly but that's the reason. To change channels, you need physical separation between devices.

Re: Unreliable VMB4540 Pro3 Smart Hub due to interference from nearby 2.4 gHz WiFi Wireless Access P

conr2286 — Sun, 04 Apr 2021 18:29:52 GMT

Yeah... that was the first thing we tried (to no avail).

Re: Unreliable VMB4540 Pro3 Smart Hub due to interference from nearby 2.4 gHz WiFi Wireless Access P

jguerdat — Mon, 05 Apr 2021 12:39:47 GMT

A possible solution would be a second hub for better connections for the cameras connected to each due to more optimal locations.