topic Re: Pro 3 was working but recognised in Arlo Pro 3

Pro 3 was working but recognised

Pottsy73 — Mon, 08 Mar 2021 09:33:04 GMT

Just bought the Arlo Pro 3 Hub with 3 cameras and also bought an add on camera.
Got them all working and fixed up. Then decided to take them down to fully charge.
One camera (98% charge) then lost connection. Tried to reconnect but no joy. Then deinstalled it/removed it and tried to add back, no joy.
Then tried to remove home smart hub, to reinstall, now I cannot connect anything, no camera or home hub is recognised

Re: Pro 3 was working but recognised

jguerdat — Mon, 08 Mar 2021 15:28:13 GMT

What is the LED on the hub showing? Are you using a VPN? If so, disable it. Could also be a bad hub - try holding the reset button for >10 seconds until the LED flashes amber. Let it reboot to solid blue and then try reclaiming it.

If convinced the hub is bad, swap the system at the store.

Re: Pro 3 was working but recognised

Pottsy73 — Tue, 09 Mar 2021 09:46:28 GMT

Yes LED is showing solid blue, and flashes when syncing. No VPN. Need to swap the hub I think