topic Re: Cannot set up subscription in Arlo Pro 3

Cannot set up subscription

monkeybadger — Fri, 05 Mar 2021 18:41:33 GMT

Hi,

I bought an Arlo floodlight before Christmas and set it up fine, including setting up a 3 month trial.

Now that it has ended I cannot setup a paid subscription, the app just does not let you get past the VISA screen. I tried different cards but it was the same outcome. I finally tried in a browser and although no error appeared, when I checked the developer console, there is an error coming back from the server

{"data":{"error":"8030","message":"You entered an invalid zip code. Please update and try again.","reason":"Postal code is invalid"},"success":false}

The problem is I'm using a UK post code, and it does not accept it. So I tried different ways, including no space etc, but no luck. I can see I'm not the only person to have this issue, however I cannot see a resolution other than "someone will reach out

Re: Cannot set up subscription

JamesC — Mon, 08 Mar 2021 17:50:37 GMT

monkeybadger,

Have you contact the support team regarding this issue? Do you have a ticket number I can reference and request a status update?

JamesC

Re: Cannot set up subscription

monkeybadger — Mon, 08 Mar 2021 18:20:14 GMT

Hi, no. Where do I do that?

Re: Cannot set up subscription

JamesC — Mon, 08 Mar 2021 18:24:45 GMT

monkeybadger,

Take a look at the link here for contact options: https://www.arlo.com/en-us/support/contact.aspx

JamesC

Re: Cannot set up subscription

monkeybadger — Mon, 08 Mar 2021 19:02:06 GMT

Thank you. I have raised case 42341776

Re: Cannot set up subscription

monkeybadger — Sat, 13 Mar 2021 10:15:16 GMT

The solution was to change the postcode I was using (Northern Ireland) to a London one. Billing was unaffected by using an incorrect postcode.