topic Re: Device in Arlo Pro 3

AC power error after my subscription was up

Quang84 — Mon, 08 Mar 2021 17:53:55 GMT

My arlo 3 said "AC power has been disconnected from your arlo device. Activity zone are currently disable" after my subscription was up. I have 3 cameras two outside, and 1 inside but only the two outside are stating that issue. All three are being used by WiFi. I can't even access the camera playback when I'm at work only at home when it's connected to my WiFi. Please help, it never did this before when I had subscription..

Re: Device

dcfox1 — Mon, 08 Mar 2021 00:15:18 GMT

If you have the Pro 3 spotlight they connect to your Hub, not your wifi. The pro3 floodlight can do both. Without a subscription you need AC power for the Activity Zones to work.

Re: Device

Quang84 — Mon, 15 Mar 2021 17:55:16 GMT

Thank you for your reply.
My device hub is connected. Only two camera are stating its need A/C power

Re: Device

dcfox1 — Mon, 15 Mar 2021 19:04:22 GMT

Is you inside camera plugged into AC power? If so you won't get the error since Activity Zone will work on AC without a subscription. Your 2 outside are receiving it since no AC.

Re: Device

Quang84 — Mon, 15 Mar 2021 19:20:39 GMT

All 3 cameras are on WiFi. None of them are plugged in. That's what puzzle me as to why only 2 camera has that error.

Re: Device

JamesC — Mon, 15 Mar 2021 21:24:30 GMT

Quang84,

Do you have activity zones set up on the 2 cameras that do not have a subscription and are not plugged in? If so, remove the activity zones from Settings > my devices > select the camera > Activity Zones.

JamesC

Re: Device

Quang84 — Tue, 16 Mar 2021 07:36:00 GMT

Thank you so much James C

That worked. Much appreciated