topic Re: Arlo Pro 3 not saving videos to library in Arlo Pro 3

Arlo Pro 3 not saving videos to library

HuffingtonClove — Thu, 04 Mar 2021 11:02:47 GMT

Hi all. I purchased an Arlo Pro 3 with 2 cameras. It was working fine with the smart trial but when that expired, it's stopped saving videos to the library. I still get notifications but nothing to see. I've restarted the base, removed the batteries from the cameras, removed the cameras in the app and added them again, restart my phone, reinstalled the app. I'm out of ideas!

Re: Arlo Pro 3 not saving videos to library

jguerdat — Thu, 04 Mar 2021 13:24:08 GMT

Any camera newer than the Pro 2 requires a subscription - that's why you got a trial subscription. Without a sub you can use local recordings to the base and potentially use the app to view them (requires a VMB4540 or 5000 hub to do this without safely ejecting the drive to view on a computer.

Re: Arlo Pro 3 not saving videos to library

InvictaWhites — Fri, 05 Mar 2021 11:46:09 GMT

We just added the spotlight camera to our set up - it recorded to the cloud for 3mths and has now stopped. All the other cameras still record to the cloud - so does this mean we have to buy a subscription for this one extra camera to record? It is not at all clear in saying that when purchased/advertised!

Re: Arlo Pro 3 not saving videos to library

jguerdat — Fri, 05 Mar 2021 12:51:34 GMT

Read my previous reply. Yes, you need a subscription after the trial runs out if you want cloud recordings.