topic Pro 3 subscription fail in Arlo Pro 3

Pro 3 subscription fail

mkearns — Mon, 01 Mar 2021 14:47:15 GMT

My free trial expired in December 2020! Have tried a ridiculous number of time to subscribe with an error every time. I have placed many calls and have currently 4 separate case #'s and 4 escalated conversations. Each time I speak with someone they verify that it is an ongoing issue with many others experiencing the same issue. $700 for 3 cameras that I cannot use now since the free trial expired is a horrible disappointment!!!! I am awaiting a call back this time from a supervisor yet again

Re: Pro 3 subscription fail

JamesC — Mon, 01 Mar 2021 16:37:02 GMT

mkearns,

What error are you receiving? Are you able to provide a screenshot?

JamesC

Re: Pro 3 subscription fail

mkearns — Tue, 02 Mar 2021 20:14:59 GMT

unable to authorize electronic payment! I understand from the reps I have spoken to this is an ongoing issue!

Re: Pro 3 subscription fail

JamesC — Tue, 02 Mar 2021 20:47:09 GMT

mkearns,

Are you able to try using a different credit card? Do you still experience the same behavior?

JamesC