topic Re: Videos not showing in Arlo Pro 3

Videos not showing

barling9 — Tue, 09 Feb 2021 03:27:02 GMT

My videos are recorded locally to USB however nothing is showing in the library. Realise that only activates the record when its within the criteria for recording so tested it by walking up and down driveway but whilst I can see on the 'live' feed nothing is being saved to the USB. Pointless if I cant access anything 'just in case' there is some incident I need to look back on. Any clues please. Ive restarted all the devices, the smarthub and my wifi router also just in case.

Re: Videos not showing

Shaun1234 — Tue, 09 Feb 2021 07:31:34 GMT

Have you checked your usb is lager than the minimum 16gb? Have you formatted the usb in the app?

Re: Videos not showing

Shaun1234 — Tue, 09 Feb 2021 07:33:18 GMT

And if you have done these checks, when checking for libary have checked it doesnt say cloud at the top of the page, you have click the top to change storage area

Re: Videos not showing

Shaun1234 — Tue, 09 Feb 2021 07:44:10 GMT

And are you actually getting notifications?

Re: Videos not showing

Jacinthen — Thu, 11 Feb 2021 07:06:44 GMT

Thanks for the update and quick reply. I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.

Re: Videos not showing

rwkndhy — Fri, 12 Feb 2021 14:10:10 GMT

Similar issue. Getting notifications, lights going on, , Live working, not recording to Library...........frustrating

Re: Videos not showing

jguerdat — Fri, 12 Feb 2021 14:38:44 GMT

Do you have a subscription for the camera(s)?

Re: Videos not showing

rwkndhy — Fri, 12 Feb 2021 14:55:45 GMT

I have the free first 90 days subscription

One of the cameras is recording to library, other 3 are not.

They all did couple days ago..........3 just stopped

Re: Videos not showing

JamesC — Fri, 12 Feb 2021 17:27:41 GMT

rwkndhy,

Do you have a filter enabled within your library? If you view the library using the app and the web client via PC do you experience the same results?

JamesC

Re: Videos not showing

rwkndhy — Fri, 12 Feb 2021 18:31:18 GMT

Interesting

When I look on PC everything shows up.

On my phone only 1 camera is posting to Library....

Any clues???

Appreciate any help

Re: Videos not showing

JamesC — Fri, 12 Feb 2021 19:06:25 GMT

rwkndhy,

If the videos show up on PC, it seems likely that you have a filter selected when viewing your library on your mobile device.

Check your library filter by tapping the funnel icon and remove any filters you may have selected.

JamesC

Re: Videos not showing

rwkndhy — Fri, 12 Feb 2021 20:00:28 GMT

JamesC

Thank you ! ! !