topic Re: Pro3 detects motion but does not record in Arlo Pro 3

Pro3 detects motion but does not record

CarlsJr — Sun, 15 Dec 2019 03:35:25 GMT

I bought my 5th camera today which is a Pro 3. i have it connected to my base station and see it. The issue is that it detects motion but does not record it. ALL 4 of my other cameras are Pro2 and they have no issue in recording. What am i doing wrong?

Re: Pro3 detects motion but does not record

CarlsJr — Sun, 15 Dec 2019 06:53:15 GMT

the other odd thing is that when i click on the camera for live view i get the error that the device is unable to connect, try gain later. but yet all my Pro2 camers have no issue.

my internet speed is 60mb and my wifi is is solid..

i have setup zones and that didnt help. still no recording of video when the camera detects motion. I can see the motion icon turn yellow when i move around .

Re: Pro3 detects motion but does not record

michaelkenward — Sun, 15 Dec 2019 10:09:44 GMT

@CarlsJr wrote:

I bought my 5th camera today which is a Pro 3. i have it connected to my base station and see it.

Did you add it to an existing Pro 2 hub? Is that the VMB4000?

Do you realise that the technology and recording system have changed? The Pro 2 hub does not provide the full capability for a Pro 3 camera. This may give you some insights into what you can expect.

What is the difference between each Arlo SmartHub and base station?

More important, Pro 3 cameras no longer come with free seven-day cloud storage. You have to pay.

Re: Pro3 detects motion but does not record

sacornel — Sun, 15 Dec 2019 21:53:44 GMT

I have the same problem with my Pro 3 camera. It will detect motion, IFTTT triggers work, but nothing gets recorded to the library. This started to happen after the IOS update from 2 or 3 days ago. My Pro 2 cameras work fine. My HUB is VMB4000r3, firmware 1.14.1.2_2916_1fdeefd

Re: Pro3 detects motion but does not record

CarlsJr — Mon, 16 Dec 2019 00:11:09 GMT

I find it really stupid that i can add the Pro3 to my pro2 system and does everything but record. So do to a incident that happened Friday night i really needed this 5th cam to cover a blind spot so I took it back to Best Buy and got a Pro2. its up and recording.

Re: Pro3 detects motion but does not record

JamesC — Mon, 16 Dec 2019 22:10:00 GMT

sacornel,

Are you using a custom mode or the default Armed mode? Check your rules to make sure the Pro 3 is set up to record when motion is detected.

JamesC

Re: Pro3 detects motion but does not record

annlou — Tue, 17 Dec 2019 05:30:22 GMT

I'm also having the same problem with my Arlo Pro 3. It worked fine for more than a month and then stopped working yesterday. I restarted the base twice still nothing. Then I realised it's recording to my usb flash drive connected to my base but not sending a notification or recording it to the cloud.

Re: Pro3 detects motion but does not record

StephenB — Tue, 17 Dec 2019 12:36:24 GMT

@annlou wrote:

I'm also having the same problem with my Arlo Pro 3. It worked fine for more than a month and then stopped working yesterday. I restarted the base twice still nothing. Then I realised it's recording to my usb flash drive connected to my base but not sending a notification or recording it to the cloud.

Is the trial subscription still active?

Re: Pro3 detects motion but does not record

annlou — Tue, 17 Dec 2019 15:25:29 GMT

I have a trial subscription until February 2020.

Re: Pro3 detects motion but does not record

annlou — Tue, 17 Dec 2019 18:02:39 GMT

Please report your issue to Arlo Support. They say I'm the only one having this issue when clearly I'm not.

Re: Pro3 detects motion but does not record

mdechgan — Thu, 19 Dec 2019 07:58:46 GMT

I’m having the same problem. Added a Pro 3 to the VM4000r3. The Pro 3 isn’t recording to cloud. Can live stream but no library recordings. Checked the USB drive and the recordings are there, but not uploading to cloud even with the premier subscription. About a few hours away from returning the camera for a Pro 2.

Re: Pro3 detects motion but does not record

Idontknowu — Thu, 19 Dec 2019 11:02:15 GMT

I am having the same issue that started this week. I don't have a USB drive hooked up to see if it was reacording there or not. My trial is also up I'm February. I had a similar issue the first week but I deleted all activity zones and it was fine but that hasn't worked this time.

Re: Pro3 detects motion but does not record

annlou — Thu, 19 Dec 2019 16:11:02 GMT

You should call Arlo Support. They are sending me a new camera by Fed Ex because the said my Arlo Pro 3 camera isn't being recognized by the cloud as having a subscription. Let's hope the new camera is ok. Your best bet is to call them because they said I was the first to report the problem and they don't seem to read this forum even though I told them several times others are complaining here.

Re: Pro3 detects motion but does not record

annlou — Fri, 20 Dec 2019 02:23:27 GMT

I received the Arlo Pro 3 replacement camera and it still doesn't work. Contacted Arlo Support again, they said they now realize there is an issue and their engineers are work on it!

Re: Pro3 detects motion but does not record

Idontknowu — Fri, 20 Dec 2019 02:36:32 GMT

Spent an hour with them today and they couldn't fix my issue so they are replacing my camera. They sounded like they were aware of the issue but still didn't have a solution

Re: Pro3 detects motion but does not record

annlou — Fri, 20 Dec 2019 02:46:16 GMT

You'll find that the replacement won't work either unless they come up with a solution by then. I wonder how much money they're willing to waste sending out replacement cameras to temporarily appease customers and stall for time.

Re: Pro3 detects motion but does not record

Idontknowu — Fri, 20 Dec 2019 02:49:11 GMT

Kind of figured when I saw your previous update. Hopefully they can fix it if not it is an expensive dummy camera

Re: Pro3 detects motion but does not record

mdechgan — Fri, 20 Dec 2019 04:22:46 GMT

I returned my Pro 3 for a Pro 2 and it works beautifully.

The problem is the Pro 3 can’t upload to cloud with the VMB4000 base unit even with a subscription. One can live stream it and record it locally but I guess the Pro 2 base unit is incapable of uploading 2K to cloud. The fix may be to change the firmware to upload the Pro 3 in 1k but then that defeats the purpose of buying a Pro 3 camera. Its gonna need a smart hub.

Re: Pro3 detects motion but does not record

annlou — Fri, 20 Dec 2019 05:09:16 GMT

My Pro 3 camera worked fine for a month with my old base until Dec 16th. I think they made some changes that caused it to stop working.

Re: Pro3 detects motion but does not record

Idontknowu — Fri, 20 Dec 2019 05:14:09 GMT

Same here. Something changed the last couple of days.