topic Re: Grant Access & Call Friend in Arlo Pro 3

Grant Access & Call Friend

peterdebellis — Sat, 09 Jan 2021 04:48:17 GMT

I created a new account for my wife, granted access but there doesn't seem to be the ability to add 'Call Friend' to her Arlo Mobile app. Any reason?

I'd like us both to have the exact same rights on our Arlo network & app....in case I'm not home. Any suggestions? Thanks

Re: Grant Access & Call Friend

JamesC — Mon, 11 Jan 2021 17:56:31 GMT

peterdebellis,

The call a friend feature is not available for grant access accounts.

For more information on what is available for users with granted access, take a look here: What privileges do my friends have when I grant them access rights in my Arlo account?

JamesC

Re: Grant Access & Call Friend

peterdebellis — Mon, 11 Jan 2021 18:45:23 GMT

Hi James,

How can a create an account for both me and my wife that have all the admin rights to Arlo. When either of us is home, Id like the complete security your system is intended to offer. Currently, if I log in with the same login on two different devices, the first one who logged in gets logged out. I'd like our Arlo app in an always one (log in) mode on both of our mobile devices. Any suggestions on how to do this?

Re: Grant Access & Call Friend

JamesC — Wed, 13 Jan 2021 17:37:30 GMT

peterdebellis,

When granting access to an account and toggling on "allow access rights" in the invitation, this grants the maximum access rights to that account.

JamesC

Re: Grant Access & Call Friend

peterdebellis — Sat, 16 Jan 2021 10:34:21 GMT

James,

I created a new account for my wife, granted allow access rights. (see above) but there doesn't seem to be the ability to add 'Call Friend' to her Arlo Mobile app. Any reason?

Re: Grant Access & Call Friend

peterdebellis — Sat, 16 Jan 2021 10:36:23 GMT

here is the image....last one did display?

Re: Grant Access & Call Friend

peterdebellis — Sat, 16 Jan 2021 10:37:32 GMT

for some reason, your system isn't accepting 333k jpeg. But the image shows my wife's account and the allow access toggle is on. Any suggestions?

Re: Grant Access & Call Friend

JamesC — Mon, 18 Jan 2021 17:23:35 GMT

peterdebellis,

As mentioned in my first post above, the call a friend feature is not available for grant access accounts.

JamesC

Re: Grant Access & Call Friend

peterdebellis — Tue, 19 Jan 2021 04:48:21 GMT

James,

Then how do we have a husband and wife use the Arlo App and stay logged in so we can each receive alerts and have the ability to call someone.....if the admin account can only be logging into by one device at a time? Is this a bug or a feature? 🙂