topic Re: Arlo Pro 3 - Notification but no recording in Arlo Pro 3

Arlo Pro 3 - Notification but no recording

giostefani — Fri, 08 Jan 2021 13:14:11 GMT

I'm becoming more and more frustrated with Arlo every day. I get a notification from one of my cameras on my andriod phone, but when I check for the recording, nothing is there. Not on the app or the web portal. I can't submit a case because it doesn't leave me logged in and I submit the log files, waste my time explaining the issue and nothing. What a frustrating company to deal with. I've attached a multi-part photo. One shows the notification at 2am on 1/8 and the other shows the app with nothing recorded since 1/7 (12-hours ago) as well as the web portal showing nothing recorded. If the camera picked up motion, then why wasn't it recorded? What good is a security camera that doesn't provide security!! BTW, this isn't the first time this has happened and it's happened with my other Arlo Pro 3 camera as well.

Re: Arlo Pro 3 - Notification but no recording

jguerdat — Fri, 08 Jan 2021 14:43:15 GMT

Do you have a subscription? Check Settings, Subscription to be sure. Any camera newer than the Pro 2 needs a sub to record to the cloud. You can use a USB drive in your hub to record locally without a sub.

Re: Arlo Pro 3 - Notification but no recording

giostefani — Mon, 11 Jan 2021 15:02:14 GMT

Yes I have a subscription. The whole point of recording to the cloud is if someone breaks in, the first thing they steal is your recording device.

Re: Arlo Pro 3 - Notification but no recording

jguerdat — Tue, 12 Jan 2021 17:02:40 GMT

Reboot the hub and reinsert the camera battery to reset it.