topic Re: Can we access recordings from the SD card through the app in Arlo Pro 3

Can we access recordings from the SD card through the app

Johnny290 — Tue, 24 Sep 2019 16:27:16 GMT

Can we access recordings from the SD card through the app

Re: Can we access recordings from the SD card through the app

Paul_FCCL — Wed, 25 Sep 2019 14:56:37 GMT

I'd like to add: "locally through WIFI and remotely through internet".

Strangely question ignored, no replies?

Re: Can we access recordings from the SD card through the app

StephenB — Wed, 25 Sep 2019 15:09:00 GMT

@Johnny290 wrote:

Can we access recordings from the SD card through the app

Not at present. Arlo has said they will provide access to local storage in the near future, so it should be coming in a few months.

Re: Can we access recordings from the SD card through the app

Paul_FCCL — Wed, 25 Sep 2019 15:27:56 GMT

@StephenB :

That means Arlo Pro 3 users won't be able to access camera recordings at all after the three month free subscription expires (unless sd card or usb flash drive is viewed on a PC).

Good luck with that to all Pro 3 buyers. This feature was originally promised with the introduction of the Ultra for the near future as well.

Re: Can we access recordings from the SD card through the app

StephenB — Wed, 25 Sep 2019 16:40:55 GMT

@Paul_FCCL wrote:

That means Arlo Pro 3 users won't be able to access camera recordings at all after the three month free subscription expires (unless sd card or usb flash drive is viewed on a PC).

Correct.

They promised direct access to local storage would be provided before the first Ultra trial subscriptions would run out. I believe that is about the same date when the Pro 3 trial subscriptions will run out.

So they still have some time to roll this feature out.

Re: Can we access recordings from the SD card through the app

Johnny290 — Wed, 25 Sep 2019 17:02:00 GMT

Good point they said we would be able to do this with arlo ultra still waiting for that update. When I see it I'll believe it who knows how well it would work. I just don't trust them anymore

Re: Can we access recordings from the SD card through the app

JamesC — Wed, 25 Sep 2019 17:54:55 GMT

Johnny290.

Locally stored recordings cannot be accessed through the Arlo app. You must eject the USB drive and view locally stored content on a computer (or other device that can read and play media from the drive).

JamesC

Accessing SD card question

Johnny290 — Wed, 25 Sep 2019 19:03:50 GMT

We were previously told that we would be able to access recordings through the app , that were located on your SD card. Any news when this update will happen

Re: Can we access recordings from the SD card through the app

StephenB — Wed, 25 Sep 2019 19:50:57 GMT

@Johnny290 wrote:
Good point they said we would be able to do this with arlo ultra still waiting for that update. When I see it I'll believe it ...

It would be the same update for both, since the base stations that support the Ultra also support the Pro 3 (and vice versa).

I get that people might be getting anxious, but they did provide the free trial subscriptions in order to give them time to develop and roll out the feature. They have another 3 months before those trial subscriptions begin to expire.

Re: Can we access recordings from the SD card through the app

AncientGeek — Sat, 28 Sep 2019 09:09:54 GMT

The link below is a link to the original commitment posted in January. It states the function is “expected” to be available in the “second half” of the year. We are half way through the second half now. It seems appropriate for an Arlo update as to whether the expectation from nine months ago, is still valid or if their expectation has now changed in any way.

https://community.arlo.com/t5/Announcements/Local-and-Remote-Access-to-Local-Storage-for-Arlo-Ultra-via-Arlo/m-p/1673895/thread-id/235

Re: Can we access recordings from the SD card through the app

Johnny290 — Sat, 28 Sep 2019 17:01:00 GMT

I am also concerned about having activitie zones without having a prescription and just using SD card

Re: Can we access recordings from the SD card through the app

StephenB — Sun, 29 Sep 2019 10:07:35 GMT

@Johnny290 wrote:
I am also concerned about having activity zones without having a prescription and just using SD card

With the Arlo Ultra, Pro 3, Pro 2, Q, Q Plus, or Baby cameras, today you can either power the Ultra camera with AC and use local activity zones, or get a smart subscription and use cloud activity zones.

Arlo hasn't said whether or not that will change with direct access to local storage, but I doubt it will.

Re: Can we access recordings from the SD card through the app

Paul_FCCL — Sun, 29 Sep 2019 02:11:40 GMT

@StephenB wrote:

Like the Pro Arlo cameras, today you can either power the camera with AC and use local activity zones, or get a smart subscription and use cloud activity zones.

Arlo Pro without a subscription does not give you activity zones, a/c powered or on battery. Need a subscription.

Re: Can we access recordings from the SD card through the app

StephenB — Sun, 29 Sep 2019 10:05:25 GMT

@Paul_FCCL wrote:

Arlo Pro without a subscription does not give you activity zones, a/c powered or on battery. Need a subscription.

My bad - you are correct. The pro isn't capable of doing pixel processing, so only the cloud activity zones can be used with it.

Re: Can we access recordings from the SD card through the app

Johnny290 — Sun, 29 Sep 2019 14:44:35 GMT

The information you're giving me is not correct. I have Arlo Pro I do not have a subscription and I do have activity zones while plugged in

Re: Can we access recordings from the SD card through the app

Paul_FCCL — Sun, 29 Sep 2019 15:22:04 GMT

@Johnny290 wrote:

The information you're giving me is not correct. I have Arlo Pro I do not have a subscription and I do have activity zones while plugged in.

Good for you man. I just made an observation, based on the fact that I have Arlo Pro, I do not have a subscription and I do not have activity zones while plugged in.

Re: Can we access recordings from the SD card through the app

Johnny290 — Sun, 29 Sep 2019 15:25:04 GMT

just to clarify I don't mean to be rude so please don't take it that way. I also made a mistake I have Arlo Pro 2 and plugged in I can set up activity zones without a subscription. So I also stand to be corrected

Re: Can we access recordings from the SD card through the app

StephenB — Sun, 29 Sep 2019 21:09:41 GMT

@Johnny290 wrote:

I also made a mistake I have Arlo Pro 2 and plugged in

That matters for this. The Arlo Ultra, Pro 3, Pro 2, Q, Q Plus, and Baby camera support local activity zones - but the Arlo Pro does not.

Re: Can we access recordings from the SD card through the app

Paul_FCCL — Mon, 30 Sep 2019 00:16:57 GMT

@Johnny290:

Activity zones were advertised as one of the new features with Pro 2 new hardware, they were not included with Pro model (unless applied through a cloud subscription plan).

No worries, never took it as anything rude on your part.

Re: Can we access recordings from the SD card through the app

MaximKa — Tue, 01 Oct 2019 16:24:08 GMT

JamesC, remote SD card access through app was promised at the beginning of the year to be available in second half of 2019 but your response implies that this functionality is no longer in the works. Can you please tell us if Arlo is still working on providing remote SD card access functionality for Arlo Ultra and Arlo Pro 3 cameras.