Unable to rename or reorder shared cameras (Pro / Pro3)

calbug — Thu, 17 Dec 2020 14:03:15 GMT

TL;DR : I'm unable to rename or reorder cameras shared with me that I used to own

So I upgraded my Pro setup to Pro 3 and gifted the Pro cameras and base to a friend. Before doing this, I removed the cameras and base from the iOS app.

For a short while, when logging in to the app, the "old" base showed up briefly before disappearing, which was just a mild annoyance, but no big deal. It stopped doing that after a week or so.

My friend then shared the pro's with me after capturing a potential break-in attempt. Sharing works fine, however I now get the following behaviour;

On the Devices screen, the cameras are named as I had them originally in my setup
In Shared Devices menu, I can rename the cameras however the name jumps back to the original naming I had them (as per point 1)
In Library, the recordings from those cameras are labelled to what I named them in point 2 (even though the name does not change in the Devices, or Shared Devices menu)
Notifications on my phone show the camera names that the friend has selected

Its a weird setup I appreciate, but its driving me nuts especially as I have cameras named the same. I'm guessing the service is picking up the device IDs and recognising them as "my" devices.

Any clues?

Re: Unable to rename or reorder shared cameras (Pro / Pro3)

calbug — Thu, 17 Dec 2020 14:23:39 GMT

Update: I removed the cameras from the iOS app, and asked for a re-share.

The cameras are now named as they have named them, and are below my devices in the app which is cool, but I still can't rename them on the shared devices menu

topic Unable to rename or reorder shared cameras (Pro / Pro3) in Arlo Pro 3

Unable to rename or reorder shared cameras (Pro / Pro3)

Re: Unable to rename or reorder shared cameras (Pro / Pro3)