topic Re: Pro 3 - wont stop detecting audio in Arlo Pro 3

Pro 3 - wont stop detecting audio

cheeley — Mon, 30 Nov 2020 01:37:42 GMT

Firmware 1.060.10.18_749_4b65ff8

Hardware H9

I've just bought a set of Pro 3's and set a couple up on my house. One of the problems I'm having is that the wind is triggering the mic on the cameras. As a result they are constantly recording and the batteries are already down by 10% after less than 24 hours.

I edited the default Armed Mode to remove the Audio trigger for both cameras. When I look at the camera thumbnails in the web browser, the icons indicate that the sound detection is disabled for one camera (greyed out) but not the other (dark grey). In the app, the sound detection icons are greyed out for both of them. One camera persists in detecting audio and recording every couple of minutes. In the web browser I can see the icon changing to orange to indicate it's being triggered.

Things I've tried - turned off the smart events for everything but motion, removed all activity zones, created a custom Mode with just those 2 cameras in and motion detection only rules, deactivated and reactivated the camera, enabled Audio but set it to sensitivity 1.

It's baffling and annoying, what else can I try?

Re: Pro 3 - wont stop detecting audio

jguerdat — Mon, 30 Nov 2020 14:45:43 GMT

A pain but remove all devices in Settings, My Devices and start fresh. That should clear out any weirdnesses.

Re: Pro 3 - wont stop detecting audio

cheeley — Tue, 08 Dec 2020 00:45:48 GMT

I wanted to check if I needed to physically handle the camera to remove it/reset it, so I removed one of the spare cameras that was sat on my desk, in case I needed to get the ladders out. When I removed that spare camera, the other ones started to behave correctly and the audio detection was disabled. So everything seems to be OK now, thanks for the advice.