topic Unresolved case in Arlo Pro 3

Unresolved case

Letsiwe — Sun, 29 Nov 2020 11:57:57 GMT

I have an unresolved case dating back to February involving a brand new base station that does not power up. If replacement under warranty is not an option, may I at least get assistance with purchasing a replacement.

Re: Unresolved case

JamesC — Mon, 30 Nov 2020 23:36:35 GMT

Letsiwe,

I've reviewed your open support case regarding this issue and it appears the case was closed due to inactivity. The agent attempted to reach out to you several times and never received a response. Have you contacted support again recently concerning this issue?

JamesC

Re: Unresolved case

Letsiwe — Tue, 01 Dec 2020 08:19:10 GMT

Hi James

Thank you for your email.

This issue is almost a year old now. I have responded to all the attempts to reach me, last I had any contact with Arlo they had requested a US address to which a replacement part could be sent, which I duly provided, but nothing has been received to date.

It is a pity that such an amazing product has such poor after care service. I barely used this product for two weeks, and would just like to get it working again.

Regards

Re: Unresolved case

JamesC — Tue, 01 Dec 2020 17:28:39 GMT

Letsiwe,

I've escalated your support ticket regarding this issue. An agent will reach out to you with a status update as soon as possible.

JamesC

Re: Unresolved case

Letsiwe — Tue, 01 Dec 2020 22:37:09 GMT

Thank you James. I trust that we can resolve the issue this time around so I can get some mileage out of my new cameras!