topic Re: Video doorbell (AVD1001) won't connect to VMB4540 base station in Arlo Pro 3

Video doorbell (AVD1001) won't connect to VMB4540 base station

rjg0427 — Mon, 09 Nov 2020 17:37:26 GMT

Previously I had installed a video doorbell (AVD1001). It was connected to my 2.4 network and was working correctly. A few weeks later I bought the Pro3 Smarthub (VMB4540) along with video cameras and set that up. That also works correctly. So then I decided to connect the video doorbell directly to the Smarthub which according to the instructions, you can do. The following is the procedure I followed:

1. Reset the video doorbell by pressing the reset button on the doorbell until it started flashing (approximately 10 seconds).

2. On my phone, I set it to airplane mode and re-enabled wi-fi. I then deleted on doorbell device on the Arlo app.

3. Once the lights on the doorbell had turned solid white, I tried adding the doorbell device to the app. It detects the smarthub and checks for updates.

4. I then press the doorbell to start the sync procedure, however I don't hear the chime. The lights on the doorbell change to flashing white, then they turn off for a few seconds, then change to fading white. On the app, it eventually tells me "No doorbells were found".

5. So, I try again, the lights on the doorbell are still fading white. I press the button only this time I hear the doorbell chime. The lights remain fading white and the doorbell still cannot be found on the app.

The firmware version on the hub is 1.16.3.4_707_c289687

Re: Video doorbell (AVD1001) won't connect to VMB4540 base station

rjg0427 — Mon, 09 Nov 2020 18:07:34 GMT

I also tried rebooting my phone but that didn't help. The base station hardware is: VMB4540r2

Re: Video doorbell (AVD1001) won't connect to VMB4540 base station

JamesC — Mon, 09 Nov 2020 19:35:37 GMT

rjg0427,

The development team is currently investigating reports of this issue. I will provide an update when I have more information to share.

JamesC

Re: Video doorbell (AVD1001) won't connect to VMB4540 base station

shandel23 — Sun, 15 Nov 2020 01:32:23 GMT

I purchased the Video doorbell and am trying to install it by connecting it to my VMB5000 smart hub. Just like the author who wrote this post, I cannot get it to recognize the video doorbell. I have tried multiple times. I can connect over wi-fi but then it won't seem to connect with the Chime either. Any suggestion for connecting to the smart hub?

Re: Video doorbell (AVD1001) won't connect to VMB4540 base station

tweeder712 — Wed, 18 Nov 2020 20:50:52 GMT

I am having the same issue. The Arlo Pro3 cameras work fine, got the doorbell today. wont connect. Everything else is correct. Same as the Author of this thread... I see no one responded. Any updates?

Re: Video doorbell (AVD1001) won't connect to VMB4540 base station

JamesC — Wed, 18 Nov 2020 21:04:02 GMT

tweeder712,

The development team is currently investigating reports of this issue. I will provide an update when I have more information to share.

JamesC

Re: Video doorbell (AVD1001) won't connect to VMB4540 base station

jcobb75 — Fri, 20 Nov 2020 04:06:40 GMT

Count me in with the same issue.

Trying to connect an AVD1001AR1.2 Firmware 1.14.0.0_721_bb2ff33_ee8f2f0 to a base station VMB4540r2 Firmware 1.16.3.4_707_c289687

Re: Video doorbell (AVD1001) won't connect to VMB4540 base station

tmc721 — Sat, 21 Nov 2020 17:40:58 GMT

Same issue here. I've been exchanging messages with Tech Support. They even sent me a new doorbell but it has the same issue. Will not connect to the VMB4540 base station. I keep hearing that development is aware of the issue and working on a solution but that's been weeks now. In the meantime, I have a useless piece of hardware that I can't even return to get my money back since I'm beyond the return window. Frustrating.

Re: Video doorbell (AVD1001) won't connect to VMB4540 base station

tweeder712 — Sat, 21 Nov 2020 22:13:22 GMT

James,
What’s new with this issue? Some of these guys have been waiting weeks. I don’t want to have to use another company’s doorbell and cameras.

Re: Video doorbell (AVD1001) won't connect to VMB4540 base station

tweeder712 — Tue, 24 Nov 2020 01:40:22 GMT

Hey guys. The app updated and I was able to add my doorbell. Hope you guys can too

Re: Video doorbell (AVD1001) won't connect to VMB4540 base station

rjg0427 — Tue, 24 Nov 2020 02:06:40 GMT

Thanks. I'll try tomorrow. Was new firmware downloaded?

Re: Video doorbell (AVD1001) won't connect to VMB4540 base station

tmc721 — Tue, 24 Nov 2020 12:37:04 GMT

Woohoo! New updated iOS app (no new firmware) worked for me. Doorbell connected quickly and we're up and running.

Re: Video doorbell (AVD1001) won't connect to VMB4540 base station

JamesC — Tue, 24 Nov 2020 17:09:57 GMT

This issue has been resolved with the latest release of the Arlo iOS mobile app. Please download the latest version from the app store.

JamesC