topic Can't connect hub to AT&T router in Arlo Pro 3

Can't connect hub to AT&T router

JFW — Sat, 21 Nov 2020 15:14:36 GMT

Trying to install a new smart hub , ISP is AT&T fiber. Blue light is on but can't connect.

I read of previous problems but I would think there is a fix.

Re: Can't connect hub to AT&T router

jguerdat — Sun, 22 Nov 2020 15:12:02 GMT

It would seem the hub is connected through the router but I would log into the router and verify that the hub has an IP address. Since all seems good, make sure you're on your WiFi and not cell service and that any VPN is disabled.

Re: Can't connect hub to AT&T router

JamesC — Mon, 23 Nov 2020 17:58:38 GMT

JFW,

What issue are you experiencing exactly? Are you not able to complete the installation process? What error messages are you seeing and at what point do you see them?

JamesC

Re: Can't connect hub to AT&T router

vbarr — Thu, 03 Dec 2020 01:53:16 GMT

I am trying to connect to ATT with my smart hub. I tried to sync the hub with the router with my phone and computer with no success. Just spins. Any thoughts?

Re: Can't connect hub to AT&T router

jguerdat — Thu, 03 Dec 2020 14:35:45 GMT

What color is the hub LED? Are you using a VPN?

Re: Can't connect hub to AT&T router

vbarr — Fri, 04 Dec 2020 01:21:46 GMT

Did a reset and all good.