topic Re: Pro 3 Moth Motion Issue in Arlo Pro 3

Pro 3 Moth Motion Issue

dresoccer4 — Sat, 07 Nov 2020 23:59:45 GMT

Hello - I just got the Pro 3 and set it up for outdoor use. It works well mostly, except one glaring issue I've ran into at night: moths set off the motion detection.

I've adjusted the sensitivity all over the place, but if a moth flies close to the IR light, it sets off the motion detector and I get an alert. There's got to be a way to disable bug motion detection, otherwise this is a huge problem. I would assume the software could differentiate between a tiny little moth and a larger animal and I'm just missing a setting.

Thanks!

Re: Pro 3 Moth Motion Issue

jguerdat — Sun, 08 Nov 2020 14:22:35 GMT

The cameras don't differentiate based on size. Besides, a moth close to the camera will appear as large or larger than a large animal on the ground. Make sure you're setting sensitivity in your modes and rules since the motion test is just a test.

Re: Pro 3 Moth Motion Issue

dresoccer4 — Sun, 08 Nov 2020 17:59:20 GMT

I'm confused by your statement, I thought the cameras COULD differentiate by size? It says it can detect the difference between humans, animals, vehicles, etc. which means it knows the different sizes of things (vehicle > animal).

So want the alerts only to appear if, say, larger than an animal. So only for people or vehicles. Thanks.

Re: Pro 3 Moth Motion Issue

dcfox1 — Sun, 08 Nov 2020 20:53:26 GMT

I have received moth notification once and a while but only when they are close to the cam. As jguerdat said it does not determine by size. A vehicle doesn't look like a person regardless of size. The moths look like birds up close and I get bird recording if it is near the cam as animal.

Re: Pro 3 Moth Motion Issue

dresoccer4 — Mon, 09 Nov 2020 16:19:28 GMT

I'm receiving the moth false positive notification every night throughout the night. The sensitivity is set to 25 and I don't want to go much lower or else the camera will become worthless at night (when we need it most).

Is everyone else getting so many false-positive notifications? If not, then I think there's an issue with the camera or software. I doubt this is standard operating procedure.

Re: Pro 3 Moth Motion Issue

K80Shooter — Mon, 09 Nov 2020 18:16:32 GMT

@dresoccer4

Sorry to inform you but it is normal. Mine was so bad that I stopped all notifications except for people. You could try just turning off "all other motion" in the smart notification settings. That should work.

Re: Pro 3 Moth Motion Issue

dresoccer4 — Mon, 09 Nov 2020 18:41:27 GMT

OK i'm unfamiliar with that setting, I'll see if I can figure it out, thanks