topic Re: Pro 3 SmartHub Not Connecting to Router in Arlo Pro 3

Pro 3 SmartHub Not Connecting to Router

pritcharddesign — Tue, 03 Nov 2020 12:13:19 GMT

I have an Arlo Pro 3 Wire-Free camera system with SmartHub.

Router # VMB4540

System model # VMS4240B

I'm on a Mac.

SmartHub is not connecting to router. After first connected, I get a solid blue light for a second, then it goes to blinking amber.

Also, after putting batteries in cameras, there's a blue light, then it goes away. Does that mean the battery needs charging or it's not connected to the SmartHub?

Documentation is lacking & confusing!

Re: Pro 3 SmartHub Not Connecting to Router

pritcharddesign — Tue, 03 Nov 2020 12:47:25 GMT

And I only received one mount with two cameras!

Re: Pro 3 SmartHub Not Connecting to Router

jguerdat — Tue, 03 Nov 2020 15:21:16 GMT

For the hub, hold the reset button for >10 seconds until the LED flashes amber. Let it reboot and see if the LED eventually turns blue (~2 minutes).

The camera LED will flash blue when first inserting the battery to indicate that power has been applied. A low battery will cause a slow amber blink but I'd start with charging the battery first anyways. The default setting is for the blue LED to come on solidly when fully charged in ~3 hours.

Re: Pro 3 SmartHub Not Connecting to Router

pritcharddesign — Tue, 03 Nov 2020 15:47:13 GMT

Thank you.

Operator error...I was plugging it into the modem, not the router. 😤

My tech guy passed away last year and I'm figuring this stuff out on my own.

Thanks for your response!