topic Re: AC power has been disconnected from your Arlo device in Arlo Pro 3

AC power has been disconnected from your Arlo device

azgal77 — Wed, 21 Oct 2020 15:01:29 GMT

I'm still receiving this error on my wireless cameras and cannot view cameras in live mode. Per JamesC, Arlo Community Mgr, this was corrected on the 10/19/20 version of the app. I have the correct version installed, but it did not resolve the issue. He stated if still having issues, then start a new thread which is what I am doing. When will this be resolved???

Re: AC power has been disconnected from your Arlo device

JamesC — Wed, 21 Oct 2020 16:37:01 GMT

azgal77,

Are you able to tap the error and close the message?

Do you have activity zones set up?

Could you provide a screenshot?

JamesC

Re: AC power has been disconnected from your Arlo device

azgal77 — Wed, 21 Oct 2020 17:08:38 GMT

I have tried tapping on the "Ok" button, but it doesn't do anything. I have attached a screenshot. I never had activity zones set up in the past. After I got the error messages, I went to Activity Zones and set them up thinking it might resolve the issue but it didn't make a difference. It won't allow me to delete them. How can I get this fixed?

Re: AC power has been disconnected from your Arlo device

JamesC — Fri, 23 Oct 2020 16:47:40 GMT

azgal77,

Are you experiencing this issue when logging into the web client on a PC from https://my.arlo.com/#/login

I will reach out to you via private message to gather more information.

JamesC

Problems after the update with the App with the Cameras not showing.

Capital — Thu, 29 Oct 2020 17:07:17 GMT

Shows " AC power has been disconnected from your Arlo device. Activity Zones are currently disabled". Works on my computed when I go to myArlo.com sign in but not on the app.

Re: AC power has been disconnected from your Arlo device

Capital — Thu, 29 Oct 2020 17:56:52 GMT

This is the same problem I'm having. The update didn't fix it!

I've tried with chat support all the things listed as in the other posts. Is does work when signing in on the computer using the myarlo.com login, just not the app on the phone.

Re: AC power has been disconnected from your Arlo device

JamesC — Fri, 30 Oct 2020 17:00:32 GMT

Capital,

Have you tried removing and resyncing the camera? Does the error still occur after a resync?

JamesC

AC power has been disconnected from your Arlo device. Activity Zones are currently disabled

Sweets61 — Sat, 31 Oct 2020 12:11:00 GMT

I saw the posts and some says just ignore it. Others say message disappeared. However, it was randomly happening but now it is a daily thing. As mentioned in previous posts, the camera are wireless and not hard wired so why am I getting error. It definitely makes me think something is not working.

Re: AC power has been disconnected from your Arlo device

Capital — Mon, 02 Nov 2020 18:47:18 GMT

Thanks!

I removed the cameras and then reinstalled them and it did work!