topic Re: Is there any customer service? in Arlo Pro 3

cameras arrived, only one worked

aaherne2000 — Mon, 26 Oct 2020 16:37:48 GMT

My cameras arrived, only one worked, spent ages on the phone trying to sort it out with technical, who said they have ordered another-now over a month later nothing has arrived -impossible to talk to anyone, where is the online service when you live in Europe -just shocking Custoner service - is anyone else having these difficulties? UK based ?

Re: Is there any customer service?

JamesC — Mon, 26 Oct 2020 16:38:24 GMT

aaherne2000,

Do you have a support ticket I can reference and escalate if necessary?

JamesC

Re: Is there any customer service?

aaherne2000 — Mon, 26 Oct 2020 19:15:47 GMT

41933909

Re: Is there any customer service?

JamesC — Tue, 27 Oct 2020 16:44:01 GMT

aaherne2000,

I've escalated your support ticket. An agent will reach out to you with a status update as soon as possible.

JamesC