topic Re: AC power has been disconnected in Arlo Pro 3

AC power has been disconnected

Wegentryjr1 — Sat, 17 Oct 2020 15:01:48 GMT

Just noticed over night that two of my cameras now say they need AC power and that activity zones have been disabled?? Wtf? These are wireless cameras.

Re: AC power has been disconnected

StephenB — Sat, 17 Oct 2020 15:09:11 GMT

@Wegentryjr1 wrote:
Just noticed over night that two of my cameras now say they need AC power and that activity zones have been disabled?? Wtf? These are wireless cameras.

There are two types of activity zones with the Pro3. Local activity zones require power. Cloud activity zones don't require power, but do require a paid subscription.

Since this is a new message, you should check that your subscription hasn't expired, and that the camera is still listed as part of the subscription plan.

Re: AC power has been disconnected

dcfox1 — Sat, 17 Oct 2020 18:36:00 GMT

If what he said doesn't work there seems to be a problem with an Android update with the problem for some in other threads lately. Not sure if you have android or not.

Re: AC power has been disconnected

Wegentryjr1 — Sun, 18 Oct 2020 02:02:16 GMT

Ahh..ok, that’s probably it then. I probably don’t understand the reasoning behind that, but it sounds “odd” to me. Thanks for the helps though 🙂

Re: AC power has been disconnected

debhoney — Sun, 18 Oct 2020 11:29:53 GMT

Just wanting to know if you got this issue fixed. I started with the same problem last night. Everything comes in fine on my pc and ipad. But I have this issue with my phone. Was online for over an hour with a tec but no help at all. Just said to wait it out. This is very irritating.

Re: AC power has been disconnected

Matrop — Sun, 18 Oct 2020 20:37:49 GMT

This seems odd. Intro subscription expired 2 minths ago. Using local storage. Issue started last week. Just resynced cameras and set activity zones while hardwired for power. Silly to require wireless and battery powered devices to require a.c. power to use activity zones on local? Doesnt that defeat the purpose of battery?

Re: AC power has been disconnected

dcfox1 — Sun, 18 Oct 2020 20:42:52 GMT

It is a bug with the lasted Android app update for some and Arlo is aware of it. It seems to be ok on IOS and Web.

Re: AC power has been disconnected

Matrop — Sun, 18 Oct 2020 20:43:43 GMT

I just read that without a subscription that only generic motion derection is operable. Activity zone detection only works with subscription. I dont get why it says you need power. Why nit say your subscription has ended. Not very helpful messaging

Re: AC power has been disconnected

dcfox1 — Sun, 18 Oct 2020 21:05:58 GMT

@Matrop In your case you may be getting that message as yes you do need subscription for Activity zone on Battery. If on AC you do not need a sub.

The new bug is in the Android App if you updated it in the last couple of days.

Re: AC power has been disconnected

pami66 — Mon, 19 Oct 2020 14:31:05 GMT

so how do i actually fix this problem. Is it with my phone or the sub station

Re: AC power has been disconnected

pami66 — Mon, 19 Oct 2020 14:32:07 GMT

how do i fix it if its my android phone

Re: AC power has been disconnected

auntchellebelle — Mon, 19 Oct 2020 15:18:27 GMT

My phone app updated last week and on Saturday I received this same error message. The motion still records and sends notifications but I can't view them live when I want.

Re: AC power has been disconnected

JamesC — Mon, 19 Oct 2020 18:05:43 GMT

The Arlo development team is investigating the reports from some users who are experiencing this issue. We will provide an update as soon as we have more information to share with the community.

JamesC

Re: AC power has been disconnected

JamesC — Mon, 19 Oct 2020 22:05:07 GMT

The development team has identified the issue and is working to release a fix that will be available through an app update very soon. I will provide more information once the new app version is available for download.

JamesC

Re: AC power has been disconnected

Wegentryjr1 — Mon, 19 Oct 2020 22:33:49 GMT

I just removed the activity zones to make the error stop (yes, I no longer have activity zones).

Re: AC power has been disconnected

Wegentryjr1 — Mon, 19 Oct 2020 22:34:49 GMT

Nope, I’m on IOS and still had/have it.

Re: AC power has been disconnected

debhoney — Mon, 19 Oct 2020 22:37:09 GMT

I still havent found out how to fix it. The tec chat was no help at all. In fact he was rather rude.

Re: AC power has been disconnected

JamesC — Tue, 20 Oct 2020 02:35:31 GMT

A new version of the Arlo mobile app is available form the app store that resolves this issue. Please make sure your Arlo mobile app is updated to the latest version available.

Arlo Android App - 2.21.2 - 19th October 2020

If you're still experiencing this issue, please start a new thread here on the community and let us know the details.

Thank you,

JamesC